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ChangeGear Service Desk vs. Spiceworks Cloud Help Desk

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ChangeGear Service Desk

5 Reviews and Ratings

Spiceworks Cloud Help Desk

248 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ChangeGear Service Desk

    Score8 out of 10
    Mid-Size Companies (51-1,000 employees)
    		Based on the ITIL best practices framework, the SunView ChangeGear product suite improves and streamlines the IT service management lifecycle. By automating IT service management processes, companies gain greater visibility into their IT infrastructure, eliminate system downtime, reduce operational costs, ensure regulatory compliance and improve IT service delivery. SunView Software is a Serviceaide company (acquired August 2021).N/A

    Spiceworks Cloud Help Desk

    Score6.9 out of 10
    		N/ASpiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management.

    $0

    (free for 1-5 Seats)

    Pricing
    ChangeGear Service DeskSpiceworks Cloud Help Desk
    Editions & Modules
    ChangeGear Service Desk
    $0
    Per Seat per Month
    ChangeGear Help Desk
    $0
    ChangeGear Change Management
    $0
    ChangeGear Cloud
    $0
    Per User per Month
    Core Plan
    $0
    Premium
    $6
    per month per user
    Offerings
    Pricing Offerings
    ChangeGear Service DeskSpiceworks Cloud Help Desk
    Free Trial
    NoNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    ChangeGear Service DeskSpiceworks Cloud Help Desk
    Considered Both Products
    Serviceaide
    No answer on this topic
    Spiceworks Ziff Davis
    William Baker II
    Help Desk Technician in Information Technology at Outer Cape Health Services (Retail, 51-200 employees)
    Chose Spiceworks Cloud Help Desk
    ChangeGear is a full blown IT management system and does lots of things very well, but the beauty of Spiceworks is that its not as complicated to use as ChangeGear. (I only used both systems for 6 months as basically Help Desk Tech, so I didn't use the system for more than that.)
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    ChangeGear Service DeskSpiceworks Cloud Help Desk
    Incident and problem management
    Comparison of Incident and problem management features of ChangeGear Service Desk and Spiceworks Cloud Help Desk
    Feature
    ChangeGear Service Desk
    6.4
    2 Ratings
    Spiceworks Cloud Help Desk
    8.5
    55 Ratings
    Organize and prioritize service tickets6.42 Ratings8.054 Ratings
    Expert directory5.01 Ratings8.047 Ratings
    Service restoration6.01 Ratings00 Ratings
    Self-service tools5.02 Ratings00 Ratings
    Subscription-based notifications6.92 Ratings9.042 Ratings
    ITSM collaboration and documentation7.42 Ratings6.045 Ratings
    ITSM reports and dashboards7.92 Ratings00 Ratings
    Ticket creation and submission00 Ratings10.054 Ratings
    Ticket response00 Ratings10.053 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of ChangeGear Service Desk and Spiceworks Cloud Help Desk
    Feature
    ChangeGear Service Desk
    7.5
    2 Ratings
    Spiceworks Cloud Help Desk
    -
    Ratings
    Configuration mangement7.42 Ratings00 Ratings
    Asset management dashboard7.01 Ratings00 Ratings
    Policy and contract enforcement8.01 Ratings00 Ratings
    Change management
    Comparison of Change management features of ChangeGear Service Desk and Spiceworks Cloud Help Desk
    Feature
    ChangeGear Service Desk
    7.3
    2 Ratings
    Spiceworks Cloud Help Desk
    -
    Ratings
    Change requests repository8.52 Ratings00 Ratings
    Change calendar6.92 Ratings00 Ratings
    Service-level management6.52 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of ChangeGear Service Desk and Spiceworks Cloud Help Desk
    Feature
    ChangeGear Service Desk
    -
    Ratings
    Spiceworks Cloud Help Desk
    7.0
    52 Ratings
    External knowledge base00 Ratings7.048 Ratings
    Internal knowledge base00 Ratings7.048 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of ChangeGear Service Desk and Spiceworks Cloud Help Desk
    Feature
    ChangeGear Service Desk
    -
    Ratings
    Spiceworks Cloud Help Desk
    9.0
    52 Ratings
    Customer portal00 Ratings9.046 Ratings
    IVR00 Ratings7.011 Ratings
    Social integration00 Ratings8.927 Ratings
    Email support00 Ratings10.046 Ratings
    Help Desk CRM integration00 Ratings9.928 Ratings
    User Ratings
    ChangeGear Service DeskSpiceworks Cloud Help Desk
    Likelihood to Recommend
    9.0
    (2 ratings)
    10.0
    (83 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (29 ratings)
    Usability
    8.0
    (1 ratings)
    9.0
    (9 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (3 ratings)
    Performance
    -
    (0 ratings)
    8.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    8.7
    (26 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (7 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)