CharityTracker vs. Convio Luminate (discontinued)

CharityTracker

Convio Luminate (discontinued)

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
CharityTracker	Score 4.6 out of 10	Small Businesses (1-50 employees)	CharityTracker is a CRM solution for organizations that helps users to measure real-world impact, not just data, by generating meaningful data and collaborative partnerships that can solve complex community challenges. As a HIPAA-compliant database, CharityTracker states they serve 20,000+ users worldwide through transformational processes that support comprehensive,…	$20 per month per user
Convio Luminate (discontinued)	Score 6.0 out of 10	N/A	Convio Luminate was a nonprofit CRM option acquired by Blackbaud that is currently discontinued, and no longer available.	N/A

Pricing

CharityTracker

Convio Luminate (discontinued)

Editions & Modules

Basic: $20
per month per user
Plus: $40
per month per user
Pro: $60
per month per user

No answers on this topic

Offerings

Pricing Offerings
CharityTracker	Convio Luminate (discontinued)
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

For five or more (5+) users, a volume discount is available based upon the following tiers (requirement to take advantage of this option is there must be one (1) funder and at least one (1) year commitment):

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More Pricing Information

Community Pulse
	CharityTracker	Convio Luminate (discontinued)
Considered Both Products	CharityTracker No answer on this topic	Convio Luminate (discontinued) Dustin Alexander Associate Director of Indvidual Giving Chose Convio Luminate (discontinued) I recently started using EveryAction, it is much more robust and nimble and does not need a lot of customization. The only big feature I miss is the acknowledgment process for Luminate CRM and Analytics: it was much more robust, but overall it doesn't have the cumbersomeness of … Incentivized Helpful? Verified User Anonymous Chose Convio Luminate (discontinued) Of the databases I have used, Luminate CRM is my least favorite. However, it is powerful and large enough to function adequately for a large nonprofit; I couldn't say the same for some of Blackbaud's smaller products. We definitely need the full Luminate Suite (Luminate Online, … Incentivized Helpful?

Best Alternatives
	CharityTracker	Convio Luminate (discontinued)
Small Businesses	Bonterra Network for Good Score 9.6 out of 10	Bonterra Network for Good Score 9.6 out of 10
Medium-sized Companies	Bloomerang CRM Score 8.1 out of 10	Bloomerang CRM Score 8.1 out of 10
Enterprises	Blackbaud Enterprise Fundraising CRM Score 7.6 out of 10	Blackbaud Enterprise Fundraising CRM Score 7.6 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	CharityTracker	Convio Luminate (discontinued)
Likelihood to Recommend	10.0 (0 ratings)	5.0 (0 ratings)
Support Rating	- (0 ratings)	1.0 (0 ratings)

User Testimonials
	CharityTracker	Convio Luminate (discontinued)
Likelihood to Recommend	Great for non for profits, social services programs. As well as for people who need user friendly databases Darragh Sheehan LCSW Clinical Social Worker Read full review	It works okay if you have a large budget and don't have the technical experience on your staff to set up NSPS appropriately. It probably also works better as a purely development-driven database; trying to track multiple departments with very different goals in the same database is challenging. Incentivized Verified User Anonymous Read full review
Pros	user friendly for administrators and users in the system ability to personalize/ tailor it to your needs helps you actually provide better services great features like ability to print out community membership cards easy upload of documents Darragh Sheehan LCSW Clinical Social Worker Read full review	Luminate takes some of the legwork out of setting up NSPS for nonprofit use of salesforce. Incentivized Verified User Anonymous Read full review
Cons	No answers on this topic	Big Investment It's a sales program with a donation management overlay so it has some troubles around reporting. Incentivized Dustin Alexander Associate Director of Indvidual Giving Read full review
Support Rating	No answers on this topic	Support for the product is horrible; often support will have you bouncing between Blackbaud support and Salesforce support and it's very rare either are able to find simple solutions. Most of the time the solutions almost always cost money and hiring consultants which, for a smaller organization, means not being able to achieve proper solutions. Incentivized Dustin Alexander Associate Director of Indvidual Giving Read full review
Alternatives Considered	No answers on this topic	I recently started using EveryAction, it is much more robust and nimble and does not need a lot of customization. The only big feature I miss is the acknowledgment process for Luminate CRM and Analytics: it was much more robust, but overall it doesn't have the cumbersomeness of Luminate CRM. I don't think I would ever switch back. Incentivized Dustin Alexander Associate Director of Indvidual Giving Read full review
Return on Investment	No answers on this topic	Hard to work with Resource intense Incentivized Dustin Alexander Associate Director of Indvidual Giving Read full review
ScreenShots	CharityTracker Screenshots