TrustRadius

ChatBeacon vs. Leidos IDHaystack

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ChatBeacon
Score 9.0 out of 10
N/A
ChatBeacon (formerly SightMax) is a live chat tool from SmartMax Software headquartered in Tulsa, Oklahoma.N/A
Leidos IDHaystack
Score 0.0 out of 10
N/A
Leidos offers IDHaystack, an identity as a service.N/A
Pricing
ChatBeaconLeidos IDHaystack
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ChatBeaconLeidos IDHaystack
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
ChatBeaconLeidos IDHaystack
Best Alternatives
ChatBeaconLeidos IDHaystack
Small Businesses
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Score 9.5 out of 10
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Score 9.1 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
OneLogin by One Identity
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Score 9.6 out of 10
Enterprises
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Score 10.0 out of 10
OneLogin by One Identity
OneLogin by One Identity
Score 9.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ChatBeaconLeidos IDHaystack
Likelihood to Recommend
6.0
(1 ratings)
-
(0 ratings)
Support Rating
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
ChatBeaconLeidos IDHaystack
Likelihood to Recommend
SmartMax Software
ChatBeacon is a decent choice for on-premises chat support, but the clunky agent UI sparks no joy. If your organization can use a cloud-based solution, there are plenty of other fish in the sea
Verified User
Anonymous
Read full review
Leidos
No answers on this topic
Pros
SmartMax Software
  • Easy to install and configure.
  • Easy for customers to use.
Verified User
Anonymous
Read full review
Leidos
No answers on this topic
Cons
SmartMax Software
  • ChatBeacon is just SightMax with a fresh coat of paint.
  • The entire agent UI is remarkably worse than SightMax.
Verified User
Anonymous
Read full review
Leidos
No answers on this topic
Support Rating
SmartMax Software
Support is a strong point for ChatBeacon - their support team is small, but you definitely get white-glove service. Zero complaints about ChatBeacon support!
Verified User
Anonymous
Read full review
Leidos
No answers on this topic
Alternatives Considered
SmartMax Software
Before using SightMax (now ChatBeacon), we used AliveChat, which was an OK SaaS product, but the team operating the service would frequently restart the servers after maintenance and forget to start our instance back up. ChatBeacon(SightMax) as on-prem software eliminated this concern. We've been evaluating ChatBeacon vs. other products lately, and we really like how DeskPro stacks up vs. ChatBeacon - ChatBeacon is purely a chat product, and DeskPro does web chat/phone/email ticketing.
Verified User
Anonymous
Read full review
Leidos
No answers on this topic
Return on Investment
SmartMax Software
  • Using website chat (often with an agent:customer ratio of up to 1:3 or more ) vs. phone support (with an agent ratio of 1:1) has greatly reduced support costs in every business unit.
  • Providing realtime feedback and links (vs. phone calls) has greatly improved the turnaround on the sales and customer inquiry processes.
Verified User
Anonymous
Read full review
Leidos
No answers on this topic
ScreenShots