ChatBot vs. SAP Extension Suite (discontinued)

ChatBot

SAP Extension Suite (discontinued)

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
ChatBot	Score 9.0 out of 10	Enterprise companies (1,001+ employees)	ChatBot is an all-in-one platform to create, deploy, and track chatbots across channels. With it the vendor states users can create chatbots in minutes with diverse templates and automate key tasks right away, or easily drag-and-drop new elements to adapt any template to your needs. ChatBot is ready to work out of the box, while AI algorithms help users improve responses over time. Design conversational experiences to build better relationships with customers.…	N/A
SAP Extension Suite (discontinued)	Score 8.3 out of 10	N/A	The SAP Extension Suite (formerly part of the SAP Cloud Platform) is a legacy solution that enabled businesses to rapidly build and enhance applications, processes and experiences, with the goal of driving agility and flexibility, while extending the value of applications. The product has obsolesced, and modern offerings including SAP Build or the	N/A

Pricing

ChatBot

SAP Extension Suite (discontinued)

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
ChatBot	SAP Extension Suite (discontinued)
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

—

More Pricing Information

Community Pulse
	ChatBot	SAP Extension Suite (discontinued)
Considered Both Products	ChatBot Verified User Anonymous Chose ChatBot Livechat is not a competitor to ChatBot, but it's their bot solution itself. I did not evaluate any other bot solutions. Incentivized Helpful? Florante Roa Director, Systems Management & MIS Operations Chose ChatBot ChatBot is one of the best products available. Incentivized Helpful? Verified User Anonymous Chose ChatBot ChatBot is more stable and enhanced as compared to other rivals which are new in this segment and also provides a lot of details which is missing in other products like report etc. Also, chatBot is more commonly used so support wise it is also great and you can find multiple … Incentivized Helpful? Verified User Anonymous Chose ChatBot End to end solution support, purchasing a service-ready solution speeds up the time to market whilst ensuring a secure and compliant solution. Also having contracts in place, speeded up the process of time to market. Developing with conversational experts to speed up time to … Incentivized Helpful?	SAP Extension Suite (discontinued) Verified User Anonymous Chose SAP Extension Suite (discontinued) The major points in favor to SAP Extension Suite against using AWS to create you applications, are the easiness of integration with SAP solutions and the simplicity to configure the services and platform before the use, no need to know a lot of technical details before you are … Incentivized Helpful? Verified User Anonymous Chose SAP Extension Suite (discontinued) Better out of the box connectivity with S4 Incentivized Helpful? Verified User Anonymous Chose SAP Extension Suite (discontinued) I have more than 1,5 years in IT. But SAP Extension is most user friendly tool for user I have ever seen Incentivized Helpful? JO Jake Oldenhuis Team Lead Application Development Chose SAP Extension Suite (discontinued) We have been able to work in a much more agile way with SAP Extension Suite, and there is a lot of excitement that developing with this platform is significantly faster. SAP Extension Suite is the perfect fit to build great-looking applications that work on any form factor, be … Incentivized Helpful? TT Timothy Tran Senior Developer Chose SAP Extension Suite (discontinued) Built-in DevOps, cloud-native abilities, and support for mobile development led to the selection of SAP Extension Suite to embrace a modern application development approach and spearhead digital transformation. We've found other low-code application development tools we … Incentivized Helpful? JM Jason Martin Senior Software Engineering Manager Chose SAP Extension Suite (discontinued) We put together a company-wide task force to digitally transform every aspect of the business since we were struggling to adapt to a fast-changing market and successive acquisitions added cost and delays to every IT-related improvement or innovation. Following an extensive … Incentivized Helpful? JS James Simpson Chief Technology Officer Chose SAP Extension Suite (discontinued) As we selected the best partner for developing complex and critical business applications, SAP Extension Suite (formerly part of SAP Cloud Platform) was a key element not only in technical terms, but also and mainly at a business support level. Only the flexibility and speed of … Incentivized Helpful? ME Michael Eagan Application Architect Chose SAP Extension Suite (discontinued) We investigated four possible solutions by doing an extensive literature review and made reference visits. SAP Extension Suite was the best choice for InnoCore because of its strength of integration and robust low-code development and deployment. It's a brand new technology … Incentivized Helpful? EC Evon Collett Senior Backend Engineer Chose SAP Extension Suite (discontinued) Other tools with similar functionalities are very expensive and most of them use a disorganized array of plugins. SAP Extension Suite offers a more economical option especially since we can replace multiple tools and that brought a lot of money back for the business. As we … Incentivized Helpful? Verified User Anonymous Chose SAP Extension Suite (discontinued) One of the main reasons we chose SAP Extension Suite compared to other vendors is the support we have received from their team. The support has been excellent. It was easy to develop an add-on to our existing platform used. It provided efficiency across our company and we will … Incentivized Helpful? Verified User Anonymous Chose SAP Extension Suite (discontinued) There is no direct competitor since the platform is specifically designed to support SAP's own solutions. Technically, you could use the product for any type of programming but it's unlikely non-SAP specialists would actually do that. Again, the tight integration with your own … Incentivized Helpful? Verified User Anonymous Chose SAP Extension Suite (discontinued) SAP Anlaytics Cloud is an excellent tool that enables data visualization in the cloud. Budget planning, predictive analysis are some of the features of SAP Analytics cloud. SAP Extention Suite brings with it a platform to enable such cloud based tools that could easily … Incentivized Helpful?

Features

ChatBot

SAP Extension Suite (discontinued)

Chat Analytics and Reports

Comparison of Chat Analytics and Reports features of Product A and Product B
	ChatBot 7.8 Ratings 6% below category average	SAP Extension Suite (discontinued) - Ratings
Chat history and transcripts	9.00 Ratings	00 Ratings
Chat reporting	7.00 Ratings	00 Ratings
Chat and web analytics	7.50 Ratings	00 Ratings

Best Alternatives
	ChatBot	SAP Extension Suite (discontinued)
Small Businesses	Front Score 7.1 out of 10	Visual Studio Score 9.1 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	Visual Studio Score 9.1 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	Visual Studio Score 9.1 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	ChatBot	SAP Extension Suite (discontinued)
Likelihood to Recommend	9.0 (0 ratings)	9.0 (0 ratings)
Usability	9.0 (0 ratings)	- (0 ratings)
Support Rating	8.0 (0 ratings)	- (0 ratings)

User Testimonials
	ChatBot	SAP Extension Suite (discontinued)
Likelihood to Recommend	If you're an organisation looking to start deploying a ChatBot solution on your website, this product solves your use case. Especially, if you haven't worked with a ChatBot solution before and have little or no prior experience. Their help videos, training section will be sufficient for you to start with the basics of deploying a ChatBot on your website. Use their templates effectively too to start off with. Incentivized Verified User Anonymous Read full review	The adoption of SAP Extension Suite is growing significantly and it has become a strategic platform for our company. SAP Extension Suite will most likely meet the requirements of most companies to get beyond small workgroup apps and tackle more strategic requirements. The most important thing that SAP Extension delivers is a single UI for development effort for web and mobile deployment. Incentivized AO Austin Orlos Principal Digital Product Engineer Read full review
Pros	Answering most of the FAQs. Sending users in the right direction rather then going from one support staff to other. Reduces unnecessary load from the the team Incentivized Verified User Anonymous Read full review	Reduces the length and cost of system development and integration Empowers developers to acquire a new skill to deliver applications and other services efficiently Enabled the innovation team to transform the way services are accessed and delivered Ensures scalability of apps used simultaneously by thousands of customers Incentivized JM Jason Martin Senior Software Engineering Manager Read full review
Cons	I think the pricing could be a little more competitive Incentivized Verified User Anonymous Read full review	It was a bit of a hassle to configure at first but once setup it's easy and fast. At a certain time they removed key items used in pipelines to force upgrades. The new UI though works well feels less intuitive than the previous one. Incentivized EC Evon Collett Senior Backend Engineer Read full review
Likelihood to Renew	As long as budget is not an issue - we renewing this solution. Incentivized Florante Roa Director, Systems Management & MIS Operations Read full review	No answers on this topic
Usability	Since I deployed this solution end to end for my organisation, I would speak from my experience that since I was a newbie to this platform I took ample support from their team, their training resources. However, the product's UI/UX was simply very intuitive that it helped me to get a lot of hand-on practice on the product well. This helped me with the timely deployment of this solution. Incentivized Verified User Anonymous Read full review	No answers on this topic
Support Rating	Full end-to-end support is critical to maintain the ongoing service, robustness, training and customer service Chatbot offers. Incentivized Verified User Anonymous Read full review	No answers on this topic
Alternatives Considered	ChatBot is more stable and enhanced as compared to other rivals which are new in this segment and also provides a lot of details which is missing in other products like report etc. Also, chatBot is more commonly used so support wise it is also great and you can find multiple examples on the internet and from your peers as well. Incentivized Verified User Anonymous Read full review	We have been able to work in a much more agile way with SAP Extension Suite, and there is a lot of excitement that developing with this platform is significantly faster. SAP Extension Suite is the perfect fit to build great-looking applications that work on any form factor, be it [a] smartphone, laptop, or tablet, and within budget. Incentivized JO Jake Oldenhuis Team Lead Application Development Read full review
Return on Investment	Good customer engagement levels (positive intent recognition). Positive CSAT. Not enough volume yet to have a cost ROI. Incentivized Verified User Anonymous Read full review	Faster development cycle due to native integration with SAP products Negative short-term ROI due to the lack of training material and significant differences with the previous version of the same tool (SAP Web IDE) Tighter integration with corporate programming guidelines since SAP Extension Suite offers great integration with DevOps pipeline solutions Incentivized Verified User Anonymous Read full review
ScreenShots	ChatBot Screenshots	SAP Extension Suite (discontinued) Screenshots