Chatfuel vs. Exotel Conversational AI

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Chatfuel
Score 9.9 out of 10
N/A
Chatfuel headquartered in San Francisco provides their AI chatbot building tool for Facebook Messenger.
$15
per month
Exotel Conversational AI
Score 0.0 out of 10
Enterprise companies (1,001+ employees)
Fluent in multiple languages, the Exotel Conversational AI offers goal-driven conversations around the clock designed to appear natural, efficient, and empathic.N/A
Pricing
ChatfuelExotel Conversational AI
Editions & Modules
Pro
$15
per month
Free
Free
Premium
Contact sales team
No answers on this topic
Offerings
Pricing Offerings
ChatfuelExotel Conversational AI
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
ChatfuelExotel Conversational AI
Best Alternatives
ChatfuelExotel Conversational AI
Small Businesses
LocaliQ
LocaliQ
Score 9.0 out of 10
LocaliQ
LocaliQ
Score 9.0 out of 10
Medium-sized Companies
Piper the AI SDR by Qualified
Piper the AI SDR by Qualified
Score 9.3 out of 10
Piper the AI SDR by Qualified
Piper the AI SDR by Qualified
Score 9.3 out of 10
Enterprises
Conversica
Conversica
Score 9.9 out of 10
Conversica
Conversica
Score 9.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ChatfuelExotel Conversational AI
Likelihood to Recommend
9.0
(3 ratings)
-
(0 ratings)
Support Rating
7.7
(3 ratings)
-
(0 ratings)
User Testimonials
ChatfuelExotel Conversational AI
Likelihood to Recommend
Chatfuel
Chatfuel is great for a small team looking to easily implement and set up Facebook chatbots for their clients for ease of community management, etc. Chatfuel is not necessarily meant for large scale operations that require complex workflows and chatbot requirements, it is limited to Facebook Messenger and is not 100% intuitive in this regard.
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Exotel Techcom
No answers on this topic
Pros
Chatfuel
  • Easy to use without experience
  • Cost vs. benefit ratio very good
  • Integrations possible through API
  • Conversion funnels can be created
Read full review
Exotel Techcom
No answers on this topic
Cons
Chatfuel
  • Setting it up is time-consuming.
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Exotel Techcom
No answers on this topic
Support Rating
Chatfuel
I haven't dealt with the support channel, so I cannot provide a full review for this
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Exotel Techcom
No answers on this topic
Alternatives Considered
Chatfuel
Both offer bot service to reply to messages from Facebook. The difference is that Chatfuel gives you the option of being able to create conversion funnels or fixed conversation changes.
Connecting to our API is free from Chatfuel and integration with other providers has an additional cost.
AIVO has no option to create conversation flows if not through keywords.
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Exotel Techcom
No answers on this topic
Return on Investment
Chatfuel
  • It helped overall with visitor engagement.
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Exotel Techcom
No answers on this topic
ScreenShots

Exotel Conversational AI Screenshots

Screenshot of the agent dashboard that gives a complete performance history with total conversation duration, engagement ratio, etc.Screenshot of a call summary with conversations' calls and messages.Screenshot of reports and analytics to track each metric for insights and data-driven decisions.