TrustRadius

Chattermill vs. Kimola Cognitive

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Chattermill
Score 9.0 out of 10
N/A
The Chattermill Unified Customer Intelligence Platform helps businesses understand their customer reality. Using Chattermill, companies can unify their customer feedback data across reviews, support tickets, conversations, and social media to uncover what customers want, need, and expect from their products and services. Chattermill unifies customer feedback, customer support, and product feedback, and uses deep learning artificial intelligence (AI) to analyse customer data at…N/A
Kimola Cognitive
Score 10.0 out of 10
Mid-Size Companies (51-1,000 employees)
Kimola Cognitive is a Machine Learning Platform that enables users to grab reviews from 20+ channels and analyze + classify customer feedback -or any text data- automatically. Top features of Kimola Cognitive are: Scrape Web and Collect Reviews Data analysis starts with data collection, and Kimola offers a web browser extension for marketing and research professionals to scrape content from the web to analyze and classify. It supports over 20 mediums, such as Amazon, Yelp,…
$199
per month 10.000 Queries
Pricing
ChattermillKimola Cognitive
Editions & Modules
No answers on this topic
Starter
$199
per month 10.000 Queries
Standard
$399
per month 35.000 Queries
Business
$999
per month 100.000 Queries
Offerings
Pricing Offerings
ChattermillKimola Cognitive
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details—- 20% discount on annual plan for each package is available. - Pre-built ML Models are free to use for every client. - Scraping is free to use for every client. - There is no user seat limit.
More Pricing Information
User Ratings
ChattermillKimola Cognitive
Likelihood to Recommend
8.8
(0 ratings)
10.0
(0 ratings)
Usability
9.1
(0 ratings)
-
(0 ratings)
User Testimonials
ChattermillKimola Cognitive
Likelihood to Recommend
Understanding the nuances of sentiment completely - not just in a black and white positive/negative way. Chattermill helps us find out insight that would only be possible through manual tagging, pulling data and hours of analysis. It's cut my data time in half while also helping our team show the work we've done with automated reports very easily
Verified User
Anonymous
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Since using the tool for 4 months we have been extremely pleased with its performance. I've decided to share this review after receiving an email from the Kimola Team, and once I'm in the consumer insights business, I'll definitely support them. The interface and design are fantastic, with a great choice of colors, and Kimola has consistently introduced numerous improvements to the product since we first started using it. The ease of use is unmatched, allowing us to gain new insights and perspectives that were previously unattainable
Verified User
Anonymous
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Pros
  • feedback management
  • integration (Slack, Zendesk)
  • analysis (NLP and sentiment analysis is my favourite)
  • great support
Rafał Mróz | TrustRadius Reviewer
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  • Despite exploring various software options to analyze client feedback, none have proven as specific and accurate as Kimola Cognitive.
Verified User
Anonymous
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Cons
  • Reports do not automatically save when navigating to different pages
Verified User
Anonymous
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  • I believe that more language support should be added and it should reach more customers.
Verified User
Anonymous
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Usability
Super easy to use and very intuitive
Verified User
Anonymous
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No answers on this topic
Alternatives Considered
Chattermill is more complex, easier to integrate between systems that we used (ticketing, livechat, reporting, CRM). Very informative reports (that will reveal what your customers really think). Custom reports creation is a benefit too - it is easier than in other systems. Automatic categorization of feedback is a helpful tool that do big part of job for you
Rafał Mróz | TrustRadius Reviewer
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No answers on this topic
Return on Investment
  • Chattermill has transformed the way we look at customer satisfaction
  • Chattermill has helped us reduce churn
Verified User
Anonymous
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  • In order to create a custom model, if you are not experienced in this field, you need to watch a video on youtube. This question has little to do with Kimola.
Verified User
Anonymous
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ScreenShots

Chattermill Screenshots

Screenshot of Zendesk support tickets, customer surveys, and Google Play reviews all contain valuable feedback, product improvement ideas, and customer requests. They can be consolidated in one place using Chattermill.Screenshot of A dashboard can be created in Chattermill that includes important metrics, charts, and tables for different areas of your business – CX, support, product, retail stores, – providing a shared workspace to fuel collaboration.Screenshot of Zendesk, App Store, or Typeform can be connected to Chattermill, so CX, support, and product teams can have a unified view of the voice of the customer. The platform integrates with over 50+ different sources of customer feedback – think online reviews, support tickets, customer surveys, and chat messages.Screenshot of It takes seconds to create a team dashboard that includes important metrics, charts, and tables. These can be added to a custom dashboards with a few clicks.Screenshot of Customer insights with dedicated CX metrics and various segmentation options help understand the hidden patterns and get to the root of problems and opportunities.

Kimola Cognitive Screenshots

Screenshot of After signing up, Kimola Cognitive's home page full of support articles, resources and pre-built models are displayed.Screenshot of Reports can be generated after choosing a sentiment and classification model, and with a PDF export.Screenshot of Kimola Cognitive comes with a gallery of ready-to-use Machine Learning models for the most common use cases like sentiment and hate speech analysis along with consumer conversations around SaaS products, mobile apps, games.Screenshot of Kimola Cognitive also supports creating custom Machine Learning models by training a dataset. The platform takes care of choosing the best performing statistical model to ensure accuracy. The custom machine learning models are hosted on Kimola Cognitive and can be used via the user interface and API.Screenshot of Reviews can be scraped from 20+ mediums such as Amazon, Etsy, Booking, Walmart, Reddit etc. with Kimola Cognitive's browser extension.Screenshot of Marketing materials can be created with a GPT integration, from creating SWOT analyses to product descriptions.