Chattermill vs. Medallia Video

Understanding the nuances of sentiment completely - not just in a black and white positive/negative way. Chattermill helps us find out insight that would only be possible through manual tagging, pulling data and hours of analysis. It's cut my data time in half while also helping our team show the work we've done with automated reports very easily

Incentivized

This is well suited when you need to gather customer feedback and understand the voice of the customer in the interactions. It creates an auto generated method that can be easily managed and maintained once set up and running. This may be hard when you want to change your approach often and target very specific small groups for custom things.

Incentivized

• feedback management
• integration (Slack, Zendesk)
• analysis (NLP and sentiment analysis is my favourite)
• great support

Incentivized

• Automation
• Dashboard
• Customization

Incentivized

• Reports do not automatically save when navigating to different pages

Incentivized

• The overall thematics of the platform can be changed to be a little better, but other than that, the platform is clean and friendly
• They only provide direct services to businesses they should also focus on end users as well.

Incentivized

Super easy to use and very intuitive

Incentivized

Chattermill is more complex, easier to integrate between systems that we used (ticketing, livechat, reporting, CRM). Very informative reports (that will reveal what your customers really think). Custom reports creation is a benefit too - it is easier than in other systems. Automatic categorization of feedback is a helpful tool that do big part of job for you

Incentivized

• Chattermill has transformed the way we look at customer satisfaction
• Chattermill has helped us reduce churn

• It's pricey, but so is losing a customer
• The AI feature could be a little more robust
• Training on its features would be a HUGE benefit.

Incentivized