TrustRadius

Chattermill vs. SurveySensum – AI Text Analytics Software

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Chattermill
Score 9.0 out of 10
N/A
The Chattermill Unified Customer Intelligence Platform helps businesses understand their customer reality. Using Chattermill, companies can unify their customer feedback data across reviews, support tickets, conversations, and social media to uncover what customers want, need, and expect from their products and services. Chattermill unifies customer feedback, customer support, and product feedback, and uses deep learning artificial intelligence (AI) to analyse customer data at…N/A
SurveySensum – AI Text Analytics Software
Score 0.0 out of 10
N/A
An AI Text Analytics Software for VOC Analysis that turns customer feedback into actionable insights. SurveySensum’s text analytics software helps businesses automatically identify customer issues, sentiment, and emerging themes from open-ended feedback across channels like chat, emails, product reviews, social media, and call transcripts. Unlike traditional manual tagging tools, SurveySensum’s…N/A
Pricing
ChattermillSurveySensum – AI Text Analytics Software
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ChattermillSurveySensum – AI Text Analytics Software
Free Trial
YesNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details—Discount available for annual pricing.
More Pricing Information
Community Pulse
ChattermillSurveySensum – AI Text Analytics Software
Considered Both Products
Chattermill
Chose Chattermill
Chattermill is more complex, easier to integrate between systems that we used (ticketing, livechat, reporting, CRM). Very informative reports (that will reveal what your customers really think). Custom reports creation is a benefit too - it is easier than in other systems. …
Verified User
Anonymous
Chose Chattermill
way more user friendly than others, which is one of the main reasons we went with Chattermill. We needed a tool that would take less time than pulling and analysing data, and chattermill was the top dog by far
SurveySensum – AI Text Analytics Software

No answer on this topic

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ChattermillSurveySensum – AI Text Analytics Software
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User Ratings
ChattermillSurveySensum – AI Text Analytics Software
Likelihood to Recommend
8.8
(0 ratings)
-
(0 ratings)
Usability
9.1
(0 ratings)
-
(0 ratings)
User Testimonials
ChattermillSurveySensum – AI Text Analytics Software
Likelihood to Recommend
Understanding the nuances of sentiment completely - not just in a black and white positive/negative way. Chattermill helps us find out insight that would only be possible through manual tagging, pulling data and hours of analysis. It's cut my data time in half while also helping our team show the work we've done with automated reports very easily
Verified User
Anonymous
Read full review
No answers on this topic
Pros
  • feedback management
  • integration (Slack, Zendesk)
  • analysis (NLP and sentiment analysis is my favourite)
  • great support
Rafał Mróz | TrustRadius Reviewer
Read full review
No answers on this topic
Cons
  • Reports do not automatically save when navigating to different pages
Verified User
Anonymous
Read full review
No answers on this topic
Usability
Super easy to use and very intuitive
Verified User
Anonymous
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No answers on this topic
Alternatives Considered
Chattermill is more complex, easier to integrate between systems that we used (ticketing, livechat, reporting, CRM). Very informative reports (that will reveal what your customers really think). Custom reports creation is a benefit too - it is easier than in other systems. Automatic categorization of feedback is a helpful tool that do big part of job for you
Rafał Mróz | TrustRadius Reviewer
Read full review
No answers on this topic
Return on Investment
  • Chattermill has transformed the way we look at customer satisfaction
  • Chattermill has helped us reduce churn
Verified User
Anonymous
Read full review
No answers on this topic
ScreenShots

Chattermill Screenshots

Screenshot of Zendesk support tickets, customer surveys, and Google Play reviews all contain valuable feedback, product improvement ideas, and customer requests. They can be consolidated in one place using Chattermill.Screenshot of A dashboard can be created in Chattermill that includes important metrics, charts, and tables for different areas of your business – CX, support, product, retail stores, – providing a shared workspace to fuel collaboration.Screenshot of Zendesk, App Store, or Typeform can be connected to Chattermill, so CX, support, and product teams can have a unified view of the voice of the customer. The platform integrates with over 50+ different sources of customer feedback – think online reviews, support tickets, customer surveys, and chat messages.Screenshot of It takes seconds to create a team dashboard that includes important metrics, charts, and tables. These can be added to a custom dashboards with a few clicks.Screenshot of Customer insights with dedicated CX metrics and various segmentation options help understand the hidden patterns and get to the root of problems and opportunities.

SurveySensum – AI Text Analytics Software Screenshots

Screenshot of the tags overviewScreenshot of a summaryScreenshot of an analysis charts