Checkout.com vs. iATS Payments

Checkout offers great service and expertise and stands above its peers in full-service offering, integration, and ongoing support. However, Checkout is not suitable in a scenario where Paysend is fully licensed and a direct acquirer of the scheme. In this scenario, Paysend can perform the full value chain in-house.

Incentivized

If you just need a basic payment processor, then iATS will work fine. If you are looking for more advanced integrations or automated functions then you may want to keep looking. We've utilized iATS for over 2 years and are currently in the process of switching to Classy/WePay due to the extra features they offer.

Incentivized

• Reliability of the platform
• Account management: bi-weekly calls and follow up by email or slack, good understanding of our needs and high engagement
• Technical account manager: as above, high engagement with us and sharing Checkout.com technical roadmap
• Performance: with the recent enhancement in intelligent acceptance,
• Mix of own and third party acquiring: this is much appreciated for a merchant like us to be able to process locally via third party acquiring when Checkout.com does not have its own

Incentivized

• Relatively good UI
• Good support

Incentivized

• Their dashboard can get better. They have been making improvements
• Faster settlements as it's a bit of a pain to have big reserves till ACH clears every day
• Much stronger consumer facing brand name in the US so more end customers trust the links powered by Checkout.com

Incentivized

• Website form integration into Salesforce needs improvement. You can create custom questions on your website, but there is no way to have the data import into certain fields, it only syncs to the database in the iATS fields, which makes reporting very difficult.
• It's very tedious to set up a recurring donation, in fact, every time I do it I have to have their support team walk me through and ensure it's set up correctly.
• No option for donors to elect to cover the transaction fees.
• Automatic email notifications from online transactions are limited.
• Sometimes (but not always) there is a one day delay in the transactions syncing to the database.

Incentivized

We do not challenge the change of payment solution every year. It's a long-term choice.

Incentivized

In the last 3 years that I have been working with Checkout.com, they had an unplanned outage that lasted less than a few minutes. Their uptime is amazing. If they have maintenance, unlike banks, they don't have downtime during this time. We frequently require their support and Checkout.com responds to us within minutes. When we have important rollouts, I schedule calls with our merchant support manager to monitor the rollout/perform tests, etc. It is always easy to find time lost even with short notice.

Incentivized

Checkout.com performance as an acquirer and a PSP is excellent. We have too many transactions per day, therefore reports take some time to generate before they are available for downloading. But it indeed takes reasonable time. We use native/h2h integration therefore, there is no redirection issue, all pages load quickly on our side. Based on my experience, Checkout.com will never never integrate with software or systems that will slow them down. Amongst all payment methods they offer, all are processed immediately, without delays.

Incentivized

Support has been top-notch. I've been with 3 different payment processors in the past and they did not provide any support with regards to failed payments, regular calls to optimize our acceptance rating. Checkout.com has been in constant communication with us since Day 1, explaining trends and providing us with data and explaining to us how we can improve to get the most out of Checkout.com.

Incentivized

There are some situations where i would choose iATS, but there are other excellent competitors that should be considered as well. Which you choose will depend on your particular needs, the size of your organization and what functionality you need

Incentivized

We still use all the above, but checkout was selected to be included within them because of their current stability, their future-looking approach, and our interest in how they would develop. It's fair to say they are keeping to that initial evaluation and going from strength to strength.

Incentivized

iATS has a lot more functionality than PayPal, particularly when it comes to Salesforce integrations. Click&Pledge has the best Salesforce integration, while Classy has the slickest UI.

Incentivized

Our tech team implemented payments API to process payments online. Analytics team receives transaction repots that we use to build our own performance dashboards and help to reconcile transactions. API is indeed flexible - we don't use all features but if required we can easily implement them. When Checkout.com adds new features or functionalities, some of them can be used even on an older API version which saved us tech resources and implementation time. We use the same API to expand into new markets - technically we don't need to change anything when we want to launch payments in a new country.

Incentivized

• To be honest the performance are in line with other providers.
• The positive impact is related to the quality of the services, very high and easy to handle.
• The negative impact is related to the revision of manageable volumes due to the revision of risks other than those expected after contract signing.

Incentivized

• Increased donations.
• Increased monthly recurring gifts.
• Decreased use of Discover cards (we discourage using Discover cards).

Incentivized