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Cherwell Asset Management (discontinued) vs. Freshservice

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cherwell Asset Management (discontinued)

    Score3 out of 10
    N/ACherwell Asset Management was a software asset management offering from Cherwell Software in Colorado Springs, based on technology acquired with the company Express Metrix in August, 2014. Cherwell was acquired by Ivanti, and the application is no longer available.N/A

    Freshservice

    Score8.8 out of 10
    N/AFreshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide.

    $29

    per month per agent

    Pricing
    Cherwell Asset Management (discontinued)Freshservice
    Editions & Modules
    No answers on this topic
    Starter
    $29.00
    per month per agent
    Growth
    $59.00
    per month per agent
    Pro
    $119.00
    per month per agent
    Enterprise
    Custom
    Offerings
    Pricing Offerings
    Cherwell Asset Management (discontinued)Freshservice
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsDiscount available for annual billing.
    More Pricing Information
    Community Pulse
    Cherwell Asset Management (discontinued)Freshservice
    Considered Both Products
    Discontinued Products
    No answer on this topic
    Freshworks Inc
    Chose Freshservice
    There were many good reviews about the product, and I must say Freshservice stood truly on those reviews. Freshservice offers a more modern and intelligent User interface as compared to other solutions available in the market, giving it a positive edge. Also, Freshservice is …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Cherwell Asset Management (discontinued)Freshservice
    Incident and problem management
    Comparison of Incident and problem management features of Cherwell Asset Management (discontinued) and Freshservice
    Feature
    Cherwell Asset Management (discontinued)
    -
    Ratings
    Freshservice
    8.2
    142 Ratings
    Organize and prioritize service tickets00 Ratings9.1142 Ratings
    Expert directory00 Ratings8.3100 Ratings
    Service restoration00 Ratings8.485 Ratings
    Self-service tools00 Ratings8.1126 Ratings
    Subscription-based notifications00 Ratings7.9103 Ratings
    ITSM collaboration and documentation00 Ratings7.6117 Ratings
    ITSM reports and dashboards00 Ratings8.1122 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of Cherwell Asset Management (discontinued) and Freshservice
    Feature
    Cherwell Asset Management (discontinued)
    -
    Ratings
    Freshservice
    7.7
    114 Ratings
    Configuration mangement00 Ratings7.4106 Ratings
    Asset management dashboard00 Ratings7.5111 Ratings
    Policy and contract enforcement00 Ratings8.278 Ratings
    Change management
    Comparison of Change management features of Cherwell Asset Management (discontinued) and Freshservice
    Feature
    Cherwell Asset Management (discontinued)
    -
    Ratings
    Freshservice
    8.0
    109 Ratings
    Change requests repository00 Ratings7.7103 Ratings
    Change calendar00 Ratings7.887 Ratings
    Service-level management00 Ratings8.4102 Ratings
    User Ratings
    Cherwell Asset Management (discontinued)Freshservice
    Likelihood to Recommend
    7.0
    (2 ratings)
    8.5
    (143 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.7
    (7 ratings)
    Usability
    -
    (0 ratings)
    9.5
    (13 ratings)
    Availability
    -
    (0 ratings)
    9.0
    (5 ratings)
    Performance
    -
    (0 ratings)
    7.8
    (6 ratings)
    Support Rating
    8.2
    (1 ratings)
    8.3
    (107 ratings)
    In-Person Training
    -
    (0 ratings)
    7.3
    (1 ratings)
    Online Training
    -
    (0 ratings)
    7.2
    (3 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.1
    (8 ratings)
    Configurability
    -
    (0 ratings)
    7.9
    (5 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    7.8
    (3 ratings)
    Ease of integration
    -
    (0 ratings)
    6.4
    (7 ratings)
    Product Scalability
    -
    (0 ratings)
    8.1
    (6 ratings)
    Professional Services
    -
    (0 ratings)
    8.6
    (4 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.3
    (4 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    7.0
    (5 ratings)