| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Cherwell Service Management (discontinued) | Score4.3 out of 10 | N/A | Cherwell Software was a full suite of service management tools competing with BMC Remedy, ServiceNow, and IBM SmartCloud. It was acquired by Ivanti, and has reached EOL. | N/A |
 Autotask PSA | Score8.9 out of 10 | N/A | Autotask PSA is designed as a complete IT Business Management Platform for MSPs, now from Datto (resulting from the Autotask merger with Datto in 2017). | N/A |
| Cherwell Service Management (discontinued) | Autotask PSA | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
| |||||||||||||||
| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Cherwell Service Management (discontinued) | Autotask PSA | |
|---|---|---|
| Considered Both Products | Chose Cherwell Service Management (discontinued) Incentivized Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | No answer on this topic |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Cherwell Service Management (discontinued) | Autotask PSA | |||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Incident and problem management |
| |||||||||||||||||||||||||
| ITSM asset management |
| |||||||||||||||||||||||||
| Change management |
| |||||||||||||||||||||||||
| Cherwell Service Management (discontinued) | Autotask PSA | |
|---|---|---|
| Likelihood to Recommend | 10.0 | 10.0 |
| Likelihood to Renew | 10.0 | 9.0 |
| Usability | 8.9 | 9.0 |
| Availability | 8.2 | - |
| Performance | 6.4 | - |
| Support Rating | 7.7 | 8.4 |
| In-Person Training | 8.9 | - |
| Online Training | 9.1 | - |
| Implementation Rating | 9.1 | - |
| Configurability | 9.1 | - |
| Contract Terms and Pricing Model | 9.1 | - |
| Ease of integration | 9.1 | - |
| Product Scalability | 8.2 | - |
| Professional Services | 7.3 | - |
| Vendor post-sale | 6.4 | - |
