Chrome Remote Desktop vs. Help Lightning
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Chrome Remote Desktop | Score8.4 out of 10 | N/A | Chrome Remote Desktop from Google is a cross-platform remote administration and remote desktop tool that requires the Chrome browser and an extension. It is free to use. | $0 |
 Help Lightning | Score10 out of 10 | Enterprise companies (1,001+ employees) | Help Lightning in Birmingham aims to reimagine how businesses, customers and employees are able to give and receive help using Virtual Expertise. The vendor states their merged reality adds missing visual cues, gestures, and non-verbal communication methods to any session. While providing remote assitance, users simply simply reach into a device's field of view and a colleague will see the user's hand merged into their field of view. Users can telestrate, freeze images, use hand gestures,… | $75,000 per year |
| Chrome Remote Desktop | Help Lightning | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | — | Solutions are available as an annual subscription and the pricing is based on the number of licenses. The price per license will vary based on the number of experts providing help and the number of technicians or engineers needing help. | ||||||||||||||
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| Remote Administration |
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| Chrome Remote Desktop | Help Lightning | |
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| Likelihood to Recommend | 9.0 | 10.0 |
| Likelihood to Renew | 7.0 | - |
| Usability | 9.0 | - |
| Support Rating | 3.8 | - |
| Implementation Rating | 10.0 | - |