#1 most frequent
United States of America
66.7%6 installations of 9
What is Help Lightning?
Help Lightning in Birmingham aims to reimagine how businesses, customers and employees are able to give and receive help using Virtual Expertise. The vendor states their merged reality adds missing visual cues, gestures, and non-verbal communication methods to any session. While providing remote assitance, users simply simply reach into a device's field of view and a colleague will see the user's hand merged into their field of view. Users can telestrate, freeze images, use hand gestures, upload pictures and even add real objects into the merged reality environment.
Categories & Use Cases
Media
1 / 5
Screenshot of Help Lightning's AR-enabled Remote Visual Guidance software.
Who Buys & Uses Help Lightning
#2 most frequent
Germany
22.2%2 installations of 9
#3 most frequent
Japan
11.1%1 installation of 9
Work remotely without suffering.
Use Cases and Deployment Scope
We use it to collaborate visually with others, remotely or physically. In this sense, it is important to highlight that it has contributed to teamwork, even with the conditions that the Covid-pandemic has imposed on everyone. On the other hand, I must highlight that it is an excellent tool to connect with experts and share different files.
Pros
- Sharing graphics, images and other resources.
- Connect remotely with different experts.
- Favors team work, even remotely.
Cons
- It needs a strong network or signal connection.
- Nothing else.
Most Important Features
- Share resources as videos or graphics.
- Remote connection with teams and experts.
- Video collaborations.
Return on Investment
- Makes work team better, even remotely.
- Allows to share important information and get constantly retro alimentations.
- Helps us to respect the Covid-19 prevention measures, while continue working.
Alternatives Considered
Canva, Canvas, Miro, Mindstamp and Cisco Webex Room Phone
Other Software Used
Canvas, Cisco Webex Room Phone, Microsoft Teams
