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Chrome Remote Desktop vs. LogMeIn Rescue

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Chrome Remote Desktop

    Score8.4 out of 10
    N/AChrome Remote Desktop from Google is a cross-platform remote administration and remote desktop tool that requires the Chrome browser and an extension. It is free to use.

    $0

    LogMeIn Rescue

    Score8.7 out of 10
    N/ALogMeIn Rescue is a remote support solution for PCs, Macs, and mobile devices. LogMeIn Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of IT helpdesk technicians to enterprise-level organizations, LogMeIn Rescue…

    $1,299

    per year

    Pricing
    Chrome Remote DesktopLogMeIn Rescue
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Chrome Remote DesktopLogMeIn Rescue
    Free Trial
    NoYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Chrome Remote DesktopLogMeIn Rescue
    Considered Both Products
    Google
    Chose Chrome Remote Desktop
    Bomgar is probably one of the best support/Unattended remote access solutions out there. LogMeIn is a close second. However, the cost of both these solutions can be daunting. However, a third option, Jump Desktop, is slick since it uses a propriety 'fluid' streaming protocol …
    Incentivized
    Chose Chrome Remote Desktop
    Hands down Chrome Remote Desktop is the best option available if you find yourself mobile and without access to a laptop/PC. In some cases, I would say that this application outperforms the native Windows Remote Desktop application. However, there are some features missing, …
    Incentivized
    GoTo (formerly LogMeIn)
    Chose LogMeIn Rescue
    We have used Team Viewer, GoToMyPC, Join.me, Chrome Remote Desktop, RealVNC, Windows Remote Desktop and the regular LogMeIn.

    For end-user support, LogMeIn Rescue has worked better than any of them. Several of these are not good when users do not already have the client software …
    Incentivized
    Chose LogMeIn Rescue
    Inferior in most regards. Bomgar does the turning off of font smoothing by default, but it is trivially easy to disable, and the session quality is outstanding after doing so. ConnectWise Control doesn't do it at all. Google Remote Desktop is also great (except for not …
    Incentivized
    Chose LogMeIn Rescue
    Depending on the situation, Rescue would probably be my first choice against the other products I've listed above, except for personal use (ie remote logging into my computer from my smart phone). As long as the connection is good on both ends it's a useful tool to help …
    Incentivized
    Chose LogMeIn Rescue
    I was horrible, this was not by ANY means an easy-to-use product to support end-users. We attempted several times to utilize that and possibly switch from Rescue, however, it is NOT user friendly at all, the end-users had to be walked through step by step the process to use it,
    Incentivized
    Chose LogMeIn Rescue
    LogMeIn Rescue is a more complete tool with lots of tools and possibilities. It is always a dedicated software that is more complete than the native software in other systems.
    Incentivized
    Chose LogMeIn Rescue
    The software is very commercial and professional. TeamViewer is the big competition for LogMeIn Rescue, but they are more targeted on the home user wanting to get access to their home computer. Whereas LogMeIn Rescue targets this true remote support solution for companies that …
    Incentivized
    Chose LogMeIn Rescue
    Compared to competitors, Rescue excels in the speed of connection and file transfers it offers. However, it's management and organization leaves much to be desired.
    Incentivized
    Chose LogMeIn Rescue
    I wasn't apart of the decision making process for LogMeIn but I think it's great since it provides information regarding the workstation and it has great tools for capturing information. The mobile aspect of the tool is lacking but still useful in some aspects. Overall, I think …
    Incentivized
    Chose LogMeIn Rescue
    LogMeIn is a fuller featured product that does everything I need it to.
    Incentivized
    Chose LogMeIn Rescue
    I think I covered this in my other responses.
    Incentivized
    Chose LogMeIn Rescue
    Have used TeamViewer, Bomgar, GoToAssist, GoToMeeting. LogMeIn Rescue is a light application that is easy to use in comparison to the other competitors. However, it's a bit pricey.
    Incentivized
    Chose LogMeIn Rescue
    It is has been used in the industry for several years and has been adopted by most companies as the sole source of systems troubleshooting for Tier 1 -3 support.
    Incentivized
    Chose LogMeIn Rescue
    LogMeIn Rescue by GoTo stacks up very well against all these. The features, speed, security, ease of use are all comparable if not better than these other services. I would continue to use LogMeIn Rescue by GoTo for ease of use.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Chrome Remote DesktopLogMeIn Rescue
    Remote Administration
    Comparison of Remote Administration features of Chrome Remote Desktop and LogMeIn Rescue
    Feature
    Chrome Remote Desktop
    8.4
    18 Ratings
    LogMeIn Rescue
    7.0
    194 Ratings
    Screen sharing6.017 Ratings8.4187 Ratings
    File transfer8.09 Ratings7.0176 Ratings
    Instant message8.05 Ratings9.5114 Ratings
    Secure remote access with Smart Card authentication9.03 Ratings7.338 Ratings
    Access to sleeping/powered-off computers7.08 Ratings5.457 Ratings
    Over-the-Internet remote session10.018 Ratings8.3188 Ratings
    Initiate remote control from mobile8.016 Ratings5.659 Ratings
    Remote management of servers & workstations9.016 Ratings5.588 Ratings
    Remote Active Directory® management9.04 Ratings7.644 Ratings
    Centralized management dashboard9.08 Ratings6.068 Ratings
    Session record9.05 Ratings7.5133 Ratings
    Annotations9.04 Ratings6.759 Ratings
    Monitoring and Alerts9.04 Ratings6.494 Ratings
    Multi-platform remote control7.013 Ratings6.2139 Ratings
    User Ratings
    Chrome Remote DesktopLogMeIn Rescue
    Likelihood to Recommend
    9.0
    (18 ratings)
    8.1
    (211 ratings)
    Likelihood to Renew
    7.0
    (2 ratings)
    7.9
    (22 ratings)
    Usability
    9.0
    (4 ratings)
    8.3
    (64 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (1 ratings)
    Performance
    -
    (0 ratings)
    9.1
    (1 ratings)
    Support Rating
    3.8
    (7 ratings)
    9.1
    (39 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    9.0
    (3 ratings)
    Configurability
    -
    (0 ratings)
    8.2
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (1 ratings)