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Churn Buster vs. Freshsuccess

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Churn Buster

    N/AN/AChurn Buster is a customer retention tool for subscription service providers, helping to reduce passive churn and use various nudge tactics (e.g. mobile and email reminders) and card processing strategies to help get past-due subscribers paid up, make payment recovery easier, and extend subscriber lifetimes. Churn Buster offers solutions for Subscription eCommerce, as well as for SaaS & Digital Subscriptions.N/A

    Freshsuccess

    Score7.3 out of 10
    N/AFreshsuccess (based on technology acquired by Natero by Freshworks in May 2019) is designed to help Customer Success Managers prevent churn, increase account expansion, and manage more customers with less effort. The vendor says features include: Customer 360 - See customer emails, chats, meetings, support tickets, billing history, and product usage, in one place. Predictive Alerts - Predict which customers are likely to churn, convert, or expand their…

    $79

    per month

    Pricing
    Churn BusterFreshsuccess
    Editions & Modules
    No answers on this topic
    Estate
    $79 billed annually
    per month per user
    Estate
    $95 billed monthly
    per month per user
    Forest
    $129 billed annually
    per month per user
    Forest
    $150 billed monthly
    per month per user
    Offerings
    Pricing Offerings
    Churn BusterFreshsuccess
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Features
    Churn BusterFreshsuccess
    Security
    Comparison of Security features of Churn Buster and Freshsuccess
    Feature
    Churn Buster
    -
    Ratings
    Freshsuccess
    10.0
    5 Ratings
    Role-based user permissions00 Ratings10.05 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of Churn Buster and Freshsuccess
    Feature
    Churn Buster
    -
    Ratings
    Freshsuccess
    7.1
    6 Ratings
    API00 Ratings7.25 Ratings
    Integration with Salesforce.com00 Ratings7.26 Ratings
    Integration with Marketo00 Ratings7.01 Ratings
    Integration with Eloqua00 Ratings7.01 Ratings
    Customer Data Extraction / Integration
    Comparison of Customer Data Extraction / Integration features of Churn Buster and Freshsuccess
    Feature
    Churn Buster
    -
    Ratings
    Freshsuccess
    8.6
    6 Ratings
    Product usage00 Ratings8.16 Ratings
    Help desk / support tickets00 Ratings9.15 Ratings
    Customer Success Management
    Comparison of Customer Success Management features of Churn Buster and Freshsuccess
    Feature
    Churn Buster
    -
    Ratings
    Freshsuccess
    7.1
    6 Ratings
    NPS surveys00 Ratings7.02 Ratings
    Sponsor tracking00 Ratings7.01 Ratings
    Customer profiles00 Ratings7.15 Ratings
    Automated workflow00 Ratings8.06 Ratings
    Internal collaboration00 Ratings5.35 Ratings
    Customer health scoring00 Ratings8.16 Ratings
    Customer segmentation00 Ratings7.25 Ratings
    CSM Reporting & Analytics
    Comparison of CSM Reporting & Analytics features of Churn Buster and Freshsuccess
    Feature
    Churn Buster
    -
    Ratings
    Freshsuccess
    7.4
    6 Ratings
    Customer health trends00 Ratings9.16 Ratings
    Engagement analytics00 Ratings7.06 Ratings
    Revenue forecasting00 Ratings4.44 Ratings
    Dashboards00 Ratings9.16 Ratings
    User Ratings
    Churn BusterFreshsuccess
    Likelihood to Recommend
    -
    (0 ratings)
    6.3
    (6 ratings)