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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Churn360

    Score10 out of 10
    N/AChurn360 brings customer data that exists in various sources into one single view making it easier for Customer Success Managers to get a complete picture of the customer. Churn360 integrates with third party customer communication software to brings all communication related to one customer in a single place, and integrates with financial systems like Chargebee and usage tracking softwares like Segment to bring in all the data the data needed to understand the health of the customer in one…

    $398

    per month

    ChurnZero

    Score9.6 out of 10
    N/AChurnZero is a Customer Success platform designed to help subscription businesses succeed through improved customer experiences. ChurnZero helps Customer Success team spot potential churn risks early and see renewal and expansion opportunities faster. Its automation and personalization, in-app communications, and Customer Success AI™ support engagement with customers and lead them to value. The platform offers journeys, health scores, survey tools, segmentation, plays,…N/A
    Pricing
    Churn360ChurnZero
    Editions & Modules
    Startup
    $399
    per month 1 - 4 CSM
    Professional
    $799
    per month 5 - 9 CSM
    No answers on this topic
    Offerings
    Pricing Offerings
    Churn360ChurnZero
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Churn360ChurnZero
    Considered Both Products
    Kovai.co
    Chose Churn360
    Churn360 offered an ideal blend of tools and features perfectly aligned with our needs at a competitive price point. It has seamlessly scaled alongside our growth consistently introducing pioneering features that set industry standards. This tool is invaluable for me and my …
    Incentivized
    ChurnZero
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Churn360ChurnZero
    Security
    Comparison of Security features of Churn360 and ChurnZero
    Feature
    Churn360
    10.0
    1 Ratings
    ChurnZero
    9.8
    191 Ratings
    Role-based user permissions10.01 Ratings9.8191 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of Churn360 and ChurnZero
    Feature
    Churn360
    10.0
    1 Ratings
    ChurnZero
    9.7
    203 Ratings
    API10.01 Ratings9.6165 Ratings
    Integration with Salesforce.com00 Ratings9.8169 Ratings
    Customer Data Extraction / Integration
    Comparison of Customer Data Extraction / Integration features of Churn360 and ChurnZero
    Feature
    Churn360
    10.0
    1 Ratings
    ChurnZero
    9.8
    219 Ratings
    Product usage10.01 Ratings9.6216 Ratings
    Help desk / support tickets10.01 Ratings9.9175 Ratings
    Customer Success Management
    Comparison of Customer Success Management features of Churn360 and ChurnZero
    Feature
    Churn360
    10.0
    1 Ratings
    ChurnZero
    9.2
    224 Ratings
    NPS surveys10.01 Ratings9.9196 Ratings
    Customer profiles10.01 Ratings9.5209 Ratings
    Automated workflow10.01 Ratings9.7216 Ratings
    Internal collaboration10.01 Ratings9.8183 Ratings
    Customer health scoring10.01 Ratings9.7221 Ratings
    Customer segmentation10.01 Ratings9.7215 Ratings
    Sponsor tracking00 Ratings6.177 Ratings
    CSM Reporting & Analytics
    Comparison of CSM Reporting & Analytics features of Churn360 and ChurnZero
    Feature
    Churn360
    10.0
    1 Ratings
    ChurnZero
    9.5
    224 Ratings
    Customer health trends10.01 Ratings9.7213 Ratings
    Engagement analytics10.01 Ratings9.6208 Ratings
    Dashboards10.01 Ratings9.4218 Ratings
    Revenue forecasting00 Ratings9.370 Ratings
    User Ratings
    Churn360ChurnZero
    Likelihood to Recommend
    10.0
    (1 ratings)
    9.9
    (227 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.2
    (5 ratings)
    Usability
    -
    (0 ratings)
    7.3
    (131 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (1 ratings)
    Performance
    -
    (0 ratings)
    6.4
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    6.5
    (122 ratings)
    In-Person Training
    -
    (0 ratings)
    6.4
    (1 ratings)
    Online Training
    -
    (0 ratings)
    7.3
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.3
    (3 ratings)
    Configurability
    -
    (0 ratings)
    6.4
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    7.3
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    9.1
    (1 ratings)