Churn360 vs. Gainsight CS
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Churn360 | Score10 out of 10 | N/A | Churn360 brings customer data that exists in various sources into one single view making it easier for Customer Success Managers to get a complete picture of the customer. Churn360 integrates with third party customer communication software to brings all communication related to one customer in a single place, and integrates with financial systems like Chargebee and usage tracking softwares like Segment to bring in all the data the data needed to understand the health of the customer in one… | $398 per month |
 Gainsight CS | Score8.9 out of 10 | Mid-Size Companies (51-1,000 employees) | Gainsight Customer Success (CS) is presented as a growth engine for modern post-sale teams. Built for CROs, CS leaders, and operations pros, it provides visibility into customer health, expansion potential, and revenue risk. With automation, AI, and health scoring, Gainsight helps scale outcomes without scaling headcount. With its playbooks and success plans to CSQL tracking and journey orchestration, Gainsight CS helps teams to take the right action at the right time, every time. Access to… | $2,500 Per Company Per Month |
| Churn360 | Gainsight CS | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules |
|
| ||||||||||||||
| Offerings |
| |||||||||||||||
| Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Churn360 | Gainsight CS | |||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Security |
| |||||||||||||||||||||||||
| Platform & Infrastructure |
| |||||||||||||||||||||||||
| Customer Data Extraction / Integration |
| |||||||||||||||||||||||||
| Customer Success Management |
| |||||||||||||||||||||||||
| CSM Reporting & Analytics |
| |||||||||||||||||||||||||
| Churn360 | Gainsight CS | |
|---|---|---|
| Likelihood to Recommend | 10.0 | 8.7 |
| Likelihood to Renew | - | 6.8 |
| Usability | - | 8.5 |
| Availability | - | 8.2 |
| Performance | - | 6.4 |
| Support Rating | - | 8.8 |
| Online Training | - | 5.5 |
| Implementation Rating | - | 6.3 |
| Configurability | - | 6.4 |
| Product Scalability | - | 7.3 |
| Vendor post-sale | - | 6.4 |