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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Churn360

    Score10 out of 10
    N/AChurn360 brings customer data that exists in various sources into one single view making it easier for Customer Success Managers to get a complete picture of the customer. Churn360 integrates with third party customer communication software to brings all communication related to one customer in a single place, and integrates with financial systems like Chargebee and usage tracking softwares like Segment to bring in all the data the data needed to understand the health of the customer in one…

    $398

    per month

    Totango

    Score7.8 out of 10
    N/ATotango customer success software, now with Catalyst, helps enterprise businesses and cross-functional teams accelerate customer outcomes in productivity, retention, and expansion. Totango and Catalyst will become a unified product, following the merger in February 2024.N/A
    Pricing
    Churn360Totango
    Editions & Modules
    Startup
    $399
    per month 1 - 4 CSM
    Professional
    $799
    per month 5 - 9 CSM
    No answers on this topic
    Offerings
    Pricing Offerings
    Churn360Totango
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—Each package gives teams a 360° customer account profile, customer health scoring, customer journey program templates (SuccessBLOCS), automated workflows (SuccessPlays), email campaigns, self-paced onboarding, and customer support.
    More Pricing Information
    Community Pulse
    Churn360Totango
    Considered Both Products
    Kovai.co
    Chose Churn360
    Churn360 offered an ideal blend of tools and features perfectly aligned with our needs at a competitive price point. It has seamlessly scaled alongside our growth consistently introducing pioneering features that set industry standards. This tool is invaluable for me and my …
    Incentivized
    Totango
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Churn360Totango
    Security
    Comparison of Security features of Churn360 and Totango
    Feature
    Churn360
    10.0
    1 Ratings
    Totango
    8.5
    182 Ratings
    Role-based user permissions10.01 Ratings8.5182 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of Churn360 and Totango
    Feature
    Churn360
    10.0
    1 Ratings
    Totango
    8.5
    216 Ratings
    API10.01 Ratings6.9149 Ratings
    Integration with Salesforce.com00 Ratings9.5173 Ratings
    Integration with Marketo00 Ratings9.035 Ratings
    Customer Data Extraction / Integration
    Comparison of Customer Data Extraction / Integration features of Churn360 and Totango
    Feature
    Churn360
    10.0
    1 Ratings
    Totango
    8.1
    247 Ratings
    Product usage10.01 Ratings8.1243 Ratings
    Help desk / support tickets10.01 Ratings8.2160 Ratings
    Customer Success Management
    Comparison of Customer Success Management features of Churn360 and Totango
    Feature
    Churn360
    10.0
    1 Ratings
    Totango
    8.1
    260 Ratings
    NPS surveys10.01 Ratings9.4124 Ratings
    Customer profiles10.01 Ratings7.9251 Ratings
    Automated workflow10.01 Ratings9.1240 Ratings
    Internal collaboration10.01 Ratings7.7226 Ratings
    Customer health scoring10.01 Ratings7.5253 Ratings
    Customer segmentation10.01 Ratings8.7243 Ratings
    Sponsor tracking00 Ratings6.16 Ratings
    CSM Reporting & Analytics
    Comparison of CSM Reporting & Analytics features of Churn360 and Totango
    Feature
    Churn360
    10.0
    1 Ratings
    Totango
    8.3
    254 Ratings
    Customer health trends10.01 Ratings8.4243 Ratings
    Engagement analytics10.01 Ratings8.8229 Ratings
    Dashboards10.01 Ratings8.4237 Ratings
    Revenue forecasting00 Ratings7.7175 Ratings
    User Ratings
    Churn360Totango
    Likelihood to Recommend
    10.0
    (1 ratings)
    9.1
    (261 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    7.3
    (8 ratings)
    Usability
    -
    (0 ratings)
    8.6
    (95 ratings)
    Availability
    -
    (0 ratings)
    9.9
    (3 ratings)
    Performance
    -
    (0 ratings)
    8.8
    (2 ratings)
    Support Rating
    -
    (0 ratings)
    7.7
    (93 ratings)
    Online Training
    -
    (0 ratings)
    7.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (12 ratings)
    Configurability
    -
    (0 ratings)
    8.2
    (4 ratings)
    Ease of integration
    -
    (0 ratings)
    8.0
    (8 ratings)
    Product Scalability
    -
    (0 ratings)
    9.8
    (3 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    8.0
    (1 ratings)