| Product | Rating | Most Used By | Product Summary | Starting Price |
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 ChurnZero | Score9.6 out of 10 | N/A | ChurnZero is a Customer Success platform designed to help subscription businesses succeed through improved customer experiences. ChurnZero helps Customer Success team spot potential churn risks early and see renewal and expansion opportunities faster. Its automation and personalization, in-app communications, and Customer Success AI™ support engagement with customers and lead them to value. The platform offers journeys, health scores, survey tools, segmentation, plays,… | N/A |
 ClientSuccess | Score8.4 out of 10 | N/A | ClientSuccess, from the company of the same name in Lehi, is presented by the vendor as a simple yet sophisticated solution for CSMs, and the Executive team. For the CSMs, ClientSuccess brings together the tools, best practices, insights and analytics needed to proactively manage customers. For the Executives, they deliver analytics, metrics and reports to provide a comprehensive view of the health of a SaaS business. | N/A |
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| Considered Both Products | Chose ChurnZero While ClientSuccess has a more intuitive UI and account health scoring model, I believe that ChurnZero is the more powerful and capable tool overall. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose ChurnZero Better value and easier implementation. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose ChurnZero ChurnZero's interface is very easy to use. Additionally, seems that ChurnZero has more reports available. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose ChurnZero Good bang for your buck in terms of spend vs feature set, not too expensive, but has all the key features. ChurnZero's high-touch on-boarding process was a big reason why I selected them, I suspected (and this proved true in implementation) that having a dedicated CSM to help … Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose ChurnZero We used Amity and Churnzero has direct integration with Quickbooks, very helpful. I evaluated client success but the functionality of ChurnZero was by far more robust. Lastly, the client success process itself of Churnzero puts them head and shoulders above the competition. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose ChurnZero ChurnZero allows for the ability to fully customize all information you are looking for an need. Very little manual work is required. It is also very cost effective for the functionality it allows you. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | Chose ClientSuccess ClientSuccess has less amount of features and less "horsepower," however that simplicity is something that has helped us in our early days. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
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| ChurnZero | ClientSuccess | |
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| Likelihood to Recommend | 9.9 | 7.6 |
| Likelihood to Renew | 8.2 | - |
| Usability | 7.3 | - |
| Availability | 9.1 | - |
| Performance | 6.4 | - |
| Support Rating | 6.5 | 10.0 |
| In-Person Training | 6.4 | - |
| Online Training | 7.3 | - |
| Implementation Rating | 8.3 | - |
| Configurability | 6.4 | - |
| Ease of integration | 7.3 | - |
| Product Scalability | 9.1 | - |
| Vendor post-sale | 9.1 | - |
