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ChurnZero vs. GUIDEcx

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ChurnZero

311 Reviews and Ratings

GUIDEcx

2 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ChurnZero

    Score9.6 out of 10
    		N/AChurnZero is a Customer Success platform designed to help subscription businesses succeed through improved customer experiences. ChurnZero helps Customer Success team spot potential churn risks early and see renewal and expansion opportunities faster. Its automation and personalization, in-app communications, and Customer Success AI™ support engagement with customers and lead them to value. The platform offers journeys, health scores, survey tools, segmentation, plays,…N/A

    GUIDEcx

    Score9.7 out of 10
    		N/AGUIDEcx is a client onboarding and implementation platform that keeps clients at the center of every project by providing complete visibility into the work. Features include: Customer Dashboard - To manage customers with a high-level overview of their active projects, and gain insight into customer health via consolidated CSAT scores and aggregated task or project statuses. CSAT - Get valuable insights into how customers feel during and after…N/A
    Pricing
    ChurnZeroGUIDEcx
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    ChurnZeroGUIDEcx
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    ChurnZeroGUIDEcx
    Considered Both Products
    ChurnZero
    Hilarie G. Williams
    Senior Customer Success Manager in Customer Service at Demandbase, Inc. (Computer Software, 501-1000 employees)
    Chose ChurnZero
    Gainsight CS - you need a team to manage this tool; not intuitive to use, and you're not able to be as agile once configured

    GUIDEcx - One of my favorites in the space, and so easy to set up, configure, customize, and scale. Able to connect onboarding milestones to SFDC cases, …
    Incentivized
    GUIDEcx
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    ChurnZeroGUIDEcx
    Security
    Comparison of Security features of ChurnZero and GUIDEcx
    Feature
    ChurnZero
    9.8
    191 Ratings
    GUIDEcx
    -
    Ratings
    Role-based user permissions9.8191 Ratings00 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of ChurnZero and GUIDEcx
    Feature
    ChurnZero
    9.7
    203 Ratings
    GUIDEcx
    -
    Ratings
    API9.6165 Ratings00 Ratings
    Integration with Salesforce.com9.8169 Ratings00 Ratings
    Customer Data Extraction / Integration
    Comparison of Customer Data Extraction / Integration features of ChurnZero and GUIDEcx
    Feature
    ChurnZero
    9.8
    219 Ratings
    GUIDEcx
    -
    Ratings
    Product usage9.6216 Ratings00 Ratings
    Help desk / support tickets9.9175 Ratings00 Ratings
    Customer Success Management
    Comparison of Customer Success Management features of ChurnZero and GUIDEcx
    Feature
    ChurnZero
    9.2
    224 Ratings
    GUIDEcx
    -
    Ratings
    NPS surveys9.9196 Ratings00 Ratings
    Sponsor tracking6.177 Ratings00 Ratings
    Customer profiles9.5209 Ratings00 Ratings
    Automated workflow9.7216 Ratings00 Ratings
    Internal collaboration9.8183 Ratings00 Ratings
    Customer health scoring9.7221 Ratings00 Ratings
    Customer segmentation9.7215 Ratings00 Ratings
    CSM Reporting & Analytics
    Comparison of CSM Reporting & Analytics features of ChurnZero and GUIDEcx
    Feature
    ChurnZero
    9.5
    224 Ratings
    GUIDEcx
    -
    Ratings
    Customer health trends9.7213 Ratings00 Ratings
    Engagement analytics9.6208 Ratings00 Ratings
    Revenue forecasting9.370 Ratings00 Ratings
    Dashboards9.3218 Ratings00 Ratings
    User Ratings
    ChurnZeroGUIDEcx
    Likelihood to Recommend
    9.9
    (227 ratings)
    -
    (0 ratings)
    Likelihood to Renew
    8.2
    (5 ratings)
    -
    (0 ratings)
    Usability
    7.3
    (131 ratings)
    -
    (0 ratings)
    Availability
    9.1
    (1 ratings)
    -
    (0 ratings)
    Performance
    6.4
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    6.5
    (122 ratings)
    -
    (0 ratings)
    In-Person Training
    6.4
    (1 ratings)
    -
    (0 ratings)
    Online Training
    7.3
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.3
    (3 ratings)
    -
    (0 ratings)
    Configurability
    6.4
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    7.3
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    9.1
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    9.1
    (1 ratings)
    -
    (0 ratings)