ChurnZero vs. Userpilot

ChurnZero

311 Reviews and Ratings

Userpilot

6 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
ChurnZero	Score9.6 out of 10	N/A	ChurnZero is a Customer Success platform designed to help subscription businesses succeed through improved customer experiences. ChurnZero helps Customer Success team spot potential churn risks early and see renewal and expansion opportunities faster. Its automation and personalization, in-app communications, and Customer Success AI™ support engagement with customers and lead them to value. The platform offers journeys, health scores, survey tools, segmentation, plays,…	N/A
Userpilot	Score7.8 out of 10	N/A	Userpilot helps product teams deliver personalized in-app experiences to increase growth metrics at every stage of the user journey. Users can track product growth goals, nudge users to increase engagement, and analyze feedback at scale.	$299 per month

Pricing

ChurnZero

Userpilot

No answers on this topic

Traction: $299
per month 0-2,500 Monthly Active Users
Growth: $5,988
per year 2,500-10,000 Monthly Active Users
Enterprise: $12,000
per year up to 10,000 Monthly Active Users

Pricing Offerings
ChurnZero	Userpilot
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

No setup fee

No setup fee

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Price increases for greater MAUs across plans.

Features

ChurnZero

Userpilot

Comparison of Security features of ChurnZero and Userpilot
Feature	ChurnZero 9.8 191 Ratings	Userpilot - Ratings
Role-based user permissions	9.8191 Ratings	00 Ratings

Comparison of Platform & Infrastructure features of ChurnZero and Userpilot
Feature	ChurnZero 9.7 203 Ratings	Userpilot - Ratings
API	9.6165 Ratings	00 Ratings
Integration with Salesforce.com	9.8169 Ratings	00 Ratings

Comparison of Customer Data Extraction / Integration features of ChurnZero and Userpilot
Feature	ChurnZero 9.8 219 Ratings	Userpilot - Ratings
Product usage	9.6216 Ratings	00 Ratings
Help desk / support tickets	9.9175 Ratings	00 Ratings

Comparison of Customer Success Management features of ChurnZero and Userpilot
Feature	ChurnZero 9.2 224 Ratings	Userpilot - Ratings
NPS surveys	9.9196 Ratings	00 Ratings
Sponsor tracking	6.177 Ratings	00 Ratings
Customer profiles	9.5209 Ratings	00 Ratings
Automated workflow	9.7216 Ratings	00 Ratings
Internal collaboration	9.8183 Ratings	00 Ratings
Customer health scoring	9.7221 Ratings	00 Ratings
Customer segmentation	9.7215 Ratings	00 Ratings

Comparison of CSM Reporting & Analytics features of ChurnZero and Userpilot
Feature	ChurnZero 9.5 224 Ratings	Userpilot - Ratings
Customer health trends	9.7213 Ratings	00 Ratings
Engagement analytics	9.6208 Ratings	00 Ratings
Revenue forecasting	9.370 Ratings	00 Ratings
Dashboards	9.4218 Ratings	00 Ratings

User Ratings
	ChurnZero	Userpilot
Likelihood to Recommend	9.9 (227 ratings)	9.0 (1 ratings)
Likelihood to Renew	8.2 (5 ratings)	- (0 ratings)
Usability	7.3 (131 ratings)	- (0 ratings)
Availability	9.1 (1 ratings)	- (0 ratings)
Performance	6.4 (1 ratings)	- (0 ratings)
Support Rating	6.5 (122 ratings)	- (0 ratings)
In-Person Training	6.4 (1 ratings)	- (0 ratings)
Online Training	7.3 (2 ratings)	- (0 ratings)
Implementation Rating	8.3 (3 ratings)	- (0 ratings)
Configurability	6.4 (1 ratings)	- (0 ratings)
Ease of integration	7.3 (1 ratings)	- (0 ratings)
Product Scalability	9.1 (1 ratings)	- (0 ratings)
Vendor post-sale	9.1 (1 ratings)	- (0 ratings)