DEAR Systems, by Cin7 vs. QuickBooks Commerce

The software was well suited to small businesses who manufacture and sell on line and who have to manage batch codes however they are now pricing themselves out of the market. Customer service is terrible

If things I listed in the "issues" section are resolved and addressed - I could recommend it more. Currently, it's still very undeveloped and I have to do a lot of manual work in order to make it work more or less.

Incentivized

• Inventory tracking
• Invoicing
• Ecommerce synch

Incentivized

• Interface with WooCommerce.
• Interface with Xero.
• Maintain Perpetual Inventory (less than 0.001% difference in value of inventory in TG and Xero).
• Works with ShipStation extremely well.
• Works with major EDI vendors (with reservations).

Incentivized

• Support
• Bugs
• Website Functionality
• Down-time
• Glitchiness

• Needs email alert on payment for all assigned to QuickBooks Commerce
• Improve auto payments set-up
• Would be really nice to get automated reminders on the system

Incentivized

It does what it says on the tin.

Incentivized

TG works well for us.

Incentivized

TG is good and easy to use, but could be improved

Incentivized

Terrible support, absolutely useless for anything more major than a simple navigational problem. They always provide meaningless responses that don't really address the issue such as, "our engineering department is working on the issue" or "we're working on some optimisation". These responses would be fine if anything actually resulted from them, but the same errors and problems have existed for 4 years so I don't believe they really amount to anything. In addition, they're quite pushy for me to "close your ticket" so it can be marked as resolved, but my issue hasn't been resolved. I don't exactly want to leave my ticket open for several months, but they send me consistent reminders to close the ticket which is obnoxious especially since their resolution was "our engineering department will work on it".

Support team just sends links to blog posts that are often out of date.

Incentivized

DEAR Systems is much better software compared to Xero. The inventory tracking within Xero doesn't record batch dates and isn't really capable of production modules. Additionally, Xero doesn't have pricing tiers within invoicing, which is a very helpful feature offered by DEAR Systems. If a business has any level of complexity than DEAR Systems is a significantly more capable software.

Incentivized

I looked at several other products and either they were cost prohibitive or just too complex. If I wanted complexity I would go with a full suite approach (Navision, Intacct, Netsuite, Sage, etc.) for a major price point entrance into the accounting system world. While TG has been at times very aggravating overall I'm more that satisfied given the clients operating parameters. No software solution is perfect - no matter what the software publisher says!

Incentivized

• Lost company time
• Effective inventory management
• Mostly does the job it's supposed to

• No real ROI - we're stilling pulling reports from multiple platforms.
• Positive - segregation of wholesale and DTC orders in Shopify.

Incentivized