Circle Community Platform vs. Manhattan Active® Customer Engagement

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Circle Community Platform
Score 8.9 out of 10
N/A
Circle is an all-in-one branded community platform. Circle empowers creators and businesses to bring together their community, events, courses, and so much more — all under their own brand.
$39
per month
Manhattan Active® Customer Engagement
Score 8.0 out of 10
N/A
A solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A
Pricing
Circle Community PlatformManhattan Active® Customer Engagement
Editions & Modules
Basic
$39
per month
Professional
$89
per month (billed annually)
Business
$199
per month (billed annually)
Enterprise
$360
per month (billed annually)
Enterprise
$399
per month
No answers on this topic
Offerings
Pricing Offerings
Circle Community PlatformManhattan Active® Customer Engagement
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Circle Community PlatformManhattan Active® Customer Engagement
Considered Both Products
Circle Community Platform
Chose Circle Community Platform
The benefit of products like Slack and Facebook groups are they are integrated into tools that most folks already use. However, we wanted the customization and community tools Circle Community Platform offers. Luckily, Circle Community Platform offers an excellent email …
Chose Circle Community Platform
It was the easiest to set up and it was suggested by a lot of people as the best one for my needs! I have zero previous experience about building a community so I tried to listen to suggestions of ppl with more experience than myself. So far it has been a good choice
Chose Circle Community Platform
There is another platform, called Group.App that I tried as well that you don't have listed. Group.App has been around for a few years and they are okay app, they had some issues still when I was using them, but I enjoyed there quick response time when I was using them.
I still …
Manhattan Active® Customer Engagement
Chose Manhattan Active® Customer Engagement
Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering …
Best Alternatives
Circle Community PlatformManhattan Active® Customer Engagement
Small Businesses
PowerDMS by NEOGOV
PowerDMS by NEOGOV
Score 7.0 out of 10
Simplify360
Simplify360
Score 7.8 out of 10
Medium-sized Companies
PowerDMS by NEOGOV
PowerDMS by NEOGOV
Score 7.0 out of 10
Dialpad Support
Dialpad Support
Score 9.0 out of 10
Enterprises
Verint Community
Verint Community
Score 9.9 out of 10
Verint Community
Verint Community
Score 9.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Circle Community PlatformManhattan Active® Customer Engagement
Likelihood to Recommend
8.8
(0 ratings)
8.0
(0 ratings)
Usability
8.1
(0 ratings)
-
(0 ratings)
User Testimonials
Circle Community PlatformManhattan Active® Customer Engagement
Likelihood to Recommend
If you want to create a community based teaching or communication this would be a great platform. If you also want to sell courses or content, this would be a great place to do that. Giving a group of people a place to come together and learn from each other. I wouldn't recommend this for a person who isn't interested in creating a community, if you want to just sell courses, you can use other software for that
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The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
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Pros
  • User friendly
  • Nice layout
  • Good functionalities
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  • Permanently Adaptive.
  • Seamlessly Integrated.
  • Greater Visibility.
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Cons
  • Video Space or Channel like YouTube
  • Giving more options for embed
  • Allowing documents and pdfs to open on mobile app in app versus needing to be downloaded on mobile first before viewing
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  • User Interface.
  • Data Security.
  • API's
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Usability
Overall, great. Platform could be easier to navigate.
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No answers on this topic
Alternatives Considered
It was the easiest to set up and it was suggested by a lot of people as the best one for my needs! I have zero previous experience about building a community so I tried to listen to suggestions of ppl with more experience than myself. So far it has been a good choice
Read full review
Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
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Return on Investment
  • Increased the siz our most engaged audience
  • Increased our overall engagement with our audience - way more two way dialogue than traditional email marketing can do
  • Increased attendance at our webinars and paid classes
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  • Implementation of the whole supply chain and fulfilment.
  • Better Data Management.
  • Effective use of configurations.
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ScreenShots