Q: What are Manhattan Active® Customer Engagement's top competitors?

Verint Community , SAP Service Cloud , and Zendesk Suite are common alternatives for Manhattan Active® Customer Engagement.

Question 1

What is Manhattan Active® Customer Engagement?

Accepted Answer

A solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.

Question 2

What are Manhattan Active® Customer Engagement's top competitors?

Accepted Answer

Verint Community, SAP Service Cloud, and Zendesk Suite are common alternatives for Manhattan Active® Customer Engagement.

Question 3

Who uses Manhattan Active® Customer Engagement?

Accepted Answer

The most common users of Manhattan Active® Customer Engagement are from Enterprises (1,001+ employees).

Manhattan Active® Customer Engagement Competitors and Alternatives

Most Commonly Comparedto Manhattan Active® Customer Engagement

Zendesk Suite

Salesforce Sales Cloud

Verint Community

Hearsay, now part of Yext

ServiceNow Customer Service Management

Sprinklr Service

Comm100

Zoom Contact Center

LogMeIn Resolve

Verint Channel Automation