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Cisco Finesse vs. Dialpad Support

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cisco Finesse

    Score5.5 out of 10
    N/ACisco Finesse is a product designed to improve customer support delivered via contact centers. Described by Cisco as a next-generation agent and supervisor desktop, Cisco Finesse provides a collaborative experience for communities that interact with your customer service organization. Finesse's user-centric design is stated to enhance satisfaction for your customer-care representatives.N/A

    Dialpad Support

    Score9 out of 10
    N/ADialpad Ai Contact Center is an inbound or outbound call center platform and solution, that helps companies connect with customers across all channels and skip the repetitive questions, retaining reviewable conversations and context history.

    $80

    per month per user

    Pricing
    Cisco FinesseDialpad Support
    Editions & Modules
    No answers on this topic
    Essentials
    $80
    per month per user
    Advanced
    $115
    per month per user
    Premium
    $150
    per month per user
    Offerings
    Pricing Offerings
    Cisco FinesseDialpad Support
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Cisco FinesseDialpad Support
    Contact Center Software
    Comparison of Contact Center Software features of Cisco Finesse and Dialpad Support
    Feature
    Cisco Finesse
    7.5
    7 Ratings
    Dialpad Support
    8.2
    34 Ratings
    Agent dashboard8.06 Ratings8.534 Ratings
    Validate callers8.75 Ratings8.632 Ratings
    Outbound response5.07 Ratings8.932 Ratings
    Call forwarding5.06 Ratings8.833 Ratings
    Click-to-call (CTC)8.93 Ratings8.531 Ratings
    Warm transfer5.05 Ratings8.030 Ratings
    Predictive dialing8.04 Ratings7.223 Ratings
    Interactive voice response8.03 Ratings8.228 Ratings
    REST APIs8.02 Ratings7.115 Ratings
    Call scripts8.03 Ratings8.025 Ratings
    Call tracking8.36 Ratings8.030 Ratings
    Multichannel integration8.93 Ratings8.322 Ratings
    CRM software integration8.13 Ratings8.422 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Cisco Finesse and Dialpad Support
    Feature
    Cisco Finesse
    6.1
    7 Ratings
    Dialpad Support
    8.4
    34 Ratings
    Inbound call routing6.07 Ratings7.933 Ratings
    Omnichannel inbound routing7.73 Ratings8.417 Ratings
    Recording7.95 Ratings8.632 Ratings
    Quality management5.05 Ratings8.628 Ratings
    Call analytics6.06 Ratings8.632 Ratings
    Historical reporting4.06 Ratings8.631 Ratings
    Live reporting2.06 Ratings8.929 Ratings
    Customer surveys8.74 Ratings7.415 Ratings
    Customer interaction analytics7.33 Ratings8.321 Ratings
    User Ratings
    Cisco FinesseDialpad Support
    Likelihood to Recommend
    5.0
    (7 ratings)
    8.7
    (35 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.1
    (3 ratings)
    Usability
    5.0
    (1 ratings)
    8.3
    (15 ratings)
    Support Rating
    10.0
    (1 ratings)
    -
    (0 ratings)