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Cisco Finesse vs. Salesforce Service Cloud

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Cisco Finesse

26 Reviews and Ratings

Salesforce Service Cloud

397 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cisco Finesse

    Score5.5 out of 10
    		N/ACisco Finesse is a product designed to improve customer support delivered via contact centers. Described by Cisco as a next-generation agent and supervisor desktop, Cisco Finesse provides a collaborative experience for communities that interact with your customer service organization. Finesse's user-centric design is stated to enhance satisfaction for your customer-care representatives.N/A

    Salesforce Service Cloud

    Score8.4 out of 10
    		N/AService Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences.

    $25

    per month

    Pricing
    Cisco FinesseSalesforce Service Cloud
    Editions & Modules
    No answers on this topic
    Starter Suite
    $25
    per month
    Pro Suite
    $100
    per month per user
    Enterprise
    $165
    per month per user
    Unlimited
    $330
    per month per user
    Agentforce 1
    $550
    per month per user
    Offerings
    Pricing Offerings
    Cisco FinesseSalesforce Service Cloud
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Cisco FinesseSalesforce Service Cloud
    Contact Center Software
    Comparison of Contact Center Software features of Cisco Finesse and Salesforce Service Cloud
    Feature
    Cisco Finesse
    7.5
    7 Ratings
    Salesforce Service Cloud
    -
    Ratings
    Agent dashboard8.06 Ratings00 Ratings
    Validate callers8.75 Ratings00 Ratings
    Outbound response5.07 Ratings00 Ratings
    Call forwarding5.06 Ratings00 Ratings
    Click-to-call (CTC)8.93 Ratings00 Ratings
    Warm transfer5.05 Ratings00 Ratings
    Predictive dialing8.04 Ratings00 Ratings
    Interactive voice response8.03 Ratings00 Ratings
    REST APIs8.02 Ratings00 Ratings
    Call scripts8.03 Ratings00 Ratings
    Call tracking8.36 Ratings00 Ratings
    Multichannel integration8.93 Ratings00 Ratings
    CRM software integration8.13 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Cisco Finesse and Salesforce Service Cloud
    Feature
    Cisco Finesse
    6.1
    7 Ratings
    Salesforce Service Cloud
    -
    Ratings
    Inbound call routing6.07 Ratings00 Ratings
    Omnichannel inbound routing7.73 Ratings00 Ratings
    Recording7.95 Ratings00 Ratings
    Quality management5.05 Ratings00 Ratings
    Call analytics6.06 Ratings00 Ratings
    Historical reporting4.06 Ratings00 Ratings
    Live reporting2.06 Ratings00 Ratings
    Customer surveys8.74 Ratings00 Ratings
    Customer interaction analytics7.33 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of Cisco Finesse and Salesforce Service Cloud
    Feature
    Cisco Finesse
    -
    Ratings
    Salesforce Service Cloud
    8.8
    77 Ratings
    Organize and prioritize service tickets00 Ratings9.475 Ratings
    Expert directory00 Ratings8.553 Ratings
    Subscription-based notifications00 Ratings8.663 Ratings
    ITSM collaboration and documentation00 Ratings8.260 Ratings
    Ticket creation and submission00 Ratings9.375 Ratings
    Ticket response00 Ratings9.174 Ratings
    Self Help Community
    Comparison of Self Help Community features of Cisco Finesse and Salesforce Service Cloud
    Feature
    Cisco Finesse
    -
    Ratings
    Salesforce Service Cloud
    8.7
    72 Ratings
    External knowledge base00 Ratings8.463 Ratings
    Internal knowledge base00 Ratings8.970 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Cisco Finesse and Salesforce Service Cloud
    Feature
    Cisco Finesse
    -
    Ratings
    Salesforce Service Cloud
    8.7
    77 Ratings
    Customer portal00 Ratings7.954 Ratings
    IVR00 Ratings8.834 Ratings
    Social integration00 Ratings8.947 Ratings
    Email support00 Ratings9.276 Ratings
    Help Desk CRM integration00 Ratings8.866 Ratings
    User Ratings
    Cisco FinesseSalesforce Service Cloud
    Likelihood to Recommend
    5.0
    (7 ratings)
    8.3
    (83 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    6.2
    (8 ratings)
    Usability
    5.0
    (1 ratings)
    8.0
    (12 ratings)
    Availability
    -
    (0 ratings)
    9.5
    (28 ratings)
    Performance
    -
    (0 ratings)
    8.6
    (7 ratings)
    Support Rating
    10.0
    (1 ratings)
    7.0
    (20 ratings)
    In-Person Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    Online Training
    -
    (0 ratings)
    9.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    5.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    8.0
    (1 ratings)