Cisco Meeting Server (discontinued) vs. MUGA

Cisco meeting Server can be used to host meeting for a small group 2 people and also can host meeting for hundreds of people. Even if the scalability increases no compromise in the call and consistent performance can be observed. The video quality is clear and there is no noticeable latency between audio and video. The recording feature is well placed and it helps a lot in rectifying and processing the important points that might have been left out during the meeting.

Incentivized

It is great for international use. It has good features, and the security is above and beyond. The service level if I/we have a problem could be better as their customer service is not quick to respond, but other than the occasional glitch, it is the best platform we have experienced and much better than MS Teams. Ease of use - easy set up for new employees inside the co and out.

Incentivized

• Picture and sound quality are excellent.
• Connection is strong and reliable.
• It allows people at home to feel apart of the meeting on site.

Incentivized

• Reliability
• Good connection
• Security
• Ease of use - easy set up for new employees inside the co and out

Incentivized

• Add some of the features which are currently only accessible by API, this will reduce intervention of support team and downtime.
• Bring some features to foreground. Some users find it difficult to navigate to certain buttons which are embedded in menus.
• Allow easy access to some of the controls.

Incentivized

• Connectivity at times there are speed + connection issues
• Price - at times our invoice is different than expected and it is tough to reconcile
• Service - difficult to get someone on the phone for customer service needs

Incentivized

because we're satisfied of the product

Incentivized

very easy to use and quick to learn

Incentivized

Easy to use and very few complaints. But the usability on the front end was not easy as we had difficult setting up the contract and thus the first call. Timing was urgent and it took too long to get a rep to call us back and that put us in a bind and we had to use another web product

Incentivized

I never used Support

Incentivized

We have tried to reach out a few times and the cust service dept was inept. Slow to get to and when we did get through they were not bright folks. Thankfully we haven't had to call them often. But it is a security and long term concern that as we expand our need, will they be there for us? That is a remaining question. A

Incentivized

Apart from Cisco Meeting Server, only Poly offers full fledged on-premise meeting server. Their solution is called Polycom RealPresence
Collaboration Server. But there solutions are mostly outdated. Even though they have recently changes to subscription via Poly Clarity but servers are still very old. Whereas Cisco Meeting Server was recently updated and integrates well with WebEx and Cisco's other products.

Incentivized

No comparison. MUGA was the best solution and the best technology. It was an easy decision. The biggest challenge was getting a contract and securing ourselves as a customer to get the very first video set up and to get a call back on a few insurance/cyber security questions answered before we had our first official call.

Incentivized

• Definitely cost effective if you use most of the services and are a partner
• They are very supportive with any issues the business faces and offers great solutions
• I would like to see a more user-friendly website

Incentivized

• Great return. It has come in handy for our customers to use it also
• Great for new employees
• Good for last minute set-up calls with customers

Incentivized