Cisco Meraki Dashboard vs. NinjaOne

Cisco Meraki Dashboard is great for NOC teams with little network experience at helping give them all the tools they need to do the job and become more efficient with networks. From easy RMA processes to metric gathering the Cisco Meraki Dashboard does it all very well. The licenses are a problem for a lot of companies since there are no guarantees the product stays online and certain integrations like ThousandEyes are overlooked due to the additional cost despite it being a great product.

Incentivized

Whether you are an MSP who needs an all-in-one solution for device management, or you are in-house IT who needs a single pane of glass to manage your devices, NinjaOne fits the bill as a top tier solution. The amount of flexibility in scaling to your organization's size is impressive as the platform can be as simple as just using it for remote access, all the way up to deploying comprehensive automation packages in the form of a compound condition that bases its actions on the results of other conditions or scripts.

Incentivized

• The ability to monitor any port and get accurate information on its activity.
• The ability to port cycle and reboot remotely. This is best for off-hour reboots.
• Being able to search for devices through the client page with an IP address or MAC address saves time on device searches.
• It is an easy process to add and remove devices to different organizations.

Incentivized

• With Ninja, we are able to have all of our IT tools and management under one umbrella making it extremely easy to keep an eye on all of our servers and workstations.
• Their support team is OUTSTANDING and gives quick and helpful answers to our questions. Our account manager calls us personally to review any issues and ensure we are running smoothly.
• Ninja gives us automated patch management of our important devices, and has a nice security log to see what's been done.

Incentivized

• More granular controls over devices. It definitely feels like, especially when you come from a CLI environment and you're working in a command line interface and then going into the dashboard, you can feel restricted sometimes because if they don't have the button you can't press it. So more buttons.

Incentivized

• NinjaOne does support Mac, however I would like to have more options for automation and scheduled task on Mac devices.
• I would like it if NinjaOne also provided an MDM solution.
• It would be nice is NinjaOne could integrate a PAM solution as well.

Incentivized

I have not had any real issues with NinjaOne and as long as it keeps doing what it is meant to do, I do not plan on looking elsewhere. I need software to be stable and NinjaOne is stable.

Incentivized

At the time of writing this, it appears that Cisco Meraki Dashboard has finally integrated a Cisco IOS XE output window into the dashboard. This is a massive step in the right direction and something that it was dearly missing. At the moment, we do not have this integration and so a lot of the times, we have to navigate via several tools menus to get the info we need instead of being able to run a quick command.

Incentivized

Ninja's interface is clean and simple. Overall usability from an interface perspective is good. Some items, policies and scripting for instance, are a bit cumbersome and it's really not clear how to implement with a best practice mind-site. Ninja RMM got the job done for us but as we pushed our needs more into automation and efficiency we felt it wasn't keeping up with our speed of growth. There is definitely usability in the product, and it will get the job done, but there are other RMM's out there that fit better in our business.

Incentivized

Availability is very good

Incentivized

The software loads quickly for the most part

Incentivized

Support has been very responsive and my account rep Brian K. has communicated with me continuously making sure we had everything we need. Not like other MDMs where they sign you up and that's the last you hear from them. NinjaOne makes sure you use the product to its best application and you are successful and continue as the product features grow.

Incentivized

Easy to learn and all of the functions and features were easy to learn. Once I started learning all of the features and functions, it made my everyday tasks much easier and more productive. The user interface is very easy to use. If I did have any questions, the Ninja Dojo was a big help.

Incentivized

It was nice and self paced learning. The sections were easy to understand and the functionality was very worthwhile. The online training was very easy to learn and intuitive. I did not feel the need to ask for any clarification or assistance with any of the sections. I am still learning a lot of the functions but fined it very easy to use.

Incentivized

Use of Organizations and locations

Incentivized

A number of networks we've taken over were using Ubiquiti Unifi, which is an okay solution, but a lot more cumbersome to manage. We've found the Cisco Meraki Dashboard system much more intuitive and way less time-intensive. Simple things like setting up dedicated DHCP entries or poking holes in VLAN firewalls are way easier in Cisco Meraki Dashboard.

Incentivized

We used Auto Task and Datto. We felt that NinjaOne was a more user friendly platform. There was a large training curve for new employees to learn to use Auto Task. We have noticed a shortened training curve for NinjaOne. We really like the layout and the Ninja Academy.

Incentivized

Overall the software is very reliable

Incentivized

• When there's an issue with communication to the cloud. EX: unable to fetch configs. This due to like new device being installed or if you have to factory reset the device. This has been a negative impact.
• Incorrect status. Sometimes the status of the device or network is not reflected as it should be. This has had a negative impact in the past. However, for the most part, the Status is fairly accurate.
• Incident response has been very good. Anytime an issue has been reported to Cisco regarding Cisco Meraki Dashboard, the issue is quickly investigated and doesn't take long to resolve.
• Customer support and Cisco's technical team has been very helpful and responsive.

Incentivized

• NinjaOne is a monthly payment with no commitment, this is much better suited to an MSP than other competitors that try to wrap you up into a 3-5-year contract. As an MSP, we could lose a client at any moment and it sucks to be stuck in a contract where we can't lower our agent counts.
• NinjaOne helps my techs be more efficient and productive. Saving time and money.

Incentivized