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Cisco UC-One vs. NiCE CXone Mpower

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Cisco UC-One

8 Reviews and Ratings

NiCE CXone Mpower

948 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cisco UC-One

    Score10 out of 10
    		N/ACisco's UC-One (formerly BroadSoft) is a Unified Communications as a Service platform that allows users to work from desktops, tablets, desk phones, or smartphones, and move between devices. UC-One includes business phone services, messaging, audio and video conferencing, screen sharing, file sharing, virtual meeting rooms, etc. which are integrated in the UC-One Hub interface. Cisco announced their acquisition of BroadSoft in October 2017.N/A

    NiCE CXone Mpower

    Score8.9 out of 10
    		N/ANICE CXone Mpower is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as automatic call distribution (ACD), interactive voice response (IVR), omnichannel routing, workforce optimization, feedback management, and interaction analytics.

    $71

    per month per user

    Pricing
    Cisco UC-OneNiCE CXone Mpower
    Editions & Modules
    No answers on this topic
    CXone Mpower Digital Agent
    $71
    per month per user
    CXone Mpower Voice Agent
    $94
    per month per user
    CXone Mpower Omnichannel Agent
    $110
    per month per user
    CXone Mpower Essential Suite
    $135
    per month per user
    Cxone Mpower Core Suite
    $169
    per month per user
    CXone Mpower Complete Suite
    $209
    per month per user
    CXone Mpower Ultimate Suite
    $249
    per month per user
    Offerings
    Pricing Offerings
    Cisco UC-OneNiCE CXone Mpower
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Cisco UC-OneNiCE CXone Mpower
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Cisco UC-One and NiCE CXone Mpower
    Feature
    Cisco UC-One
    10.0
    1 Ratings
    NiCE CXone Mpower
    -
    Ratings
    High quality audio10.01 Ratings00 Ratings
    High quality video10.01 Ratings00 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of Cisco UC-One and NiCE CXone Mpower
    Feature
    Cisco UC-One
    10.0
    1 Ratings
    NiCE CXone Mpower
    -
    Ratings
    Desktop sharing10.01 Ratings00 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Cisco UC-One and NiCE CXone Mpower
    Feature
    Cisco UC-One
    10.0
    1 Ratings
    NiCE CXone Mpower
    -
    Ratings
    Calendar integration10.01 Ratings00 Ratings
    Meeting initiation10.01 Ratings00 Ratings
    Record meetings / events10.01 Ratings00 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Cisco UC-One and NiCE CXone Mpower
    Feature
    Cisco UC-One
    10.0
    1 Ratings
    NiCE CXone Mpower
    -
    Ratings
    Live chat10.01 Ratings00 Ratings
    Online Events Security
    Comparison of Online Events Security features of Cisco UC-One and NiCE CXone Mpower
    Feature
    Cisco UC-One
    5.0
    1 Ratings
    NiCE CXone Mpower
    -
    Ratings
    User authentication5.01 Ratings00 Ratings
    Participant roles & permissions5.01 Ratings00 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of Cisco UC-One and NiCE CXone Mpower
    Feature
    Cisco UC-One
    6.7
    1 Ratings
    NiCE CXone Mpower
    -
    Ratings
    Hosted PBX10.01 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)5.01 Ratings00 Ratings
    Directory of employee names5.01 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of Cisco UC-One and NiCE CXone Mpower
    Feature
    Cisco UC-One
    10.0
    1 Ratings
    NiCE CXone Mpower
    -
    Ratings
    Answering rules10.01 Ratings00 Ratings
    Call recording10.01 Ratings00 Ratings
    Call park10.01 Ratings00 Ratings
    Call screening10.01 Ratings00 Ratings
    Message alerts10.01 Ratings00 Ratings
    Business SMS/External Messaging10.01 Ratings00 Ratings
    Online Fax10.01 Ratings00 Ratings
    Voicemail Transcription10.01 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of Cisco UC-One and NiCE CXone Mpower
    Feature
    Cisco UC-One
    10.0
    1 Ratings
    NiCE CXone Mpower
    -
    Ratings
    Mobile app for iOS10.01 Ratings00 Ratings
    Mobile app for Android10.01 Ratings00 Ratings
    Unified Communications Platform and Collaboration
    Comparison of Unified Communications Platform and Collaboration features of Cisco UC-One and NiCE CXone Mpower
    Feature
    Cisco UC-One
    10.0
    1 Ratings
    NiCE CXone Mpower
    -
    Ratings
    Centralized communications management10.01 Ratings00 Ratings
    Team messaging10.01 Ratings00 Ratings
    Team document sharing10.01 Ratings00 Ratings
    Call and meeting analytics10.01 Ratings00 Ratings
    Contact Center Software
    Comparison of Contact Center Software features of Cisco UC-One and NiCE CXone Mpower
    Feature
    Cisco UC-One
    -
    Ratings
    NiCE CXone Mpower
    9.4
    582 Ratings
    Agent dashboard00 Ratings9.2560 Ratings
    Validate callers00 Ratings9.6472 Ratings
    Outbound response00 Ratings9.5491 Ratings
    Call forwarding00 Ratings9.3444 Ratings
    Click-to-call (CTC)00 Ratings9.3404 Ratings
    Warm transfer00 Ratings9.8532 Ratings
    Predictive dialing00 Ratings9.5318 Ratings
    Interactive voice response00 Ratings9.5377 Ratings
    REST APIs00 Ratings9.3302 Ratings
    Call scripts00 Ratings9.2323 Ratings
    Call tracking00 Ratings9.5511 Ratings
    Multichannel integration00 Ratings9.2365 Ratings
    CRM software integration00 Ratings9.0366 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Cisco UC-One and NiCE CXone Mpower
    Feature
    Cisco UC-One
    -
    Ratings
    NiCE CXone Mpower
    9.4
    557 Ratings
    Inbound call routing00 Ratings9.5512 Ratings
    Omnichannel inbound routing00 Ratings9.1374 Ratings
    Recording00 Ratings9.6496 Ratings
    Quality management00 Ratings9.0481 Ratings
    Call analytics00 Ratings9.3487 Ratings
    Historical reporting00 Ratings9.4480 Ratings
    Live reporting00 Ratings9.4466 Ratings
    Customer surveys00 Ratings9.5300 Ratings
    Customer interaction analytics00 Ratings9.6320 Ratings
    User Ratings
    Cisco UC-OneNiCE CXone Mpower
    Likelihood to Recommend
    9.0
    (2 ratings)
    9.7
    (614 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (28 ratings)
    Usability
    -
    (0 ratings)
    9.3
    (588 ratings)
    Availability
    -
    (0 ratings)
    8.5
    (10 ratings)
    Performance
    -
    (0 ratings)
    7.9
    (10 ratings)
    Support Rating
    -
    (0 ratings)
    9.1
    (7 ratings)
    In-Person Training
    -
    (0 ratings)
    8.7
    (6 ratings)
    Online Training
    -
    (0 ratings)
    8.4
    (8 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.1
    (12 ratings)
    Configurability
    -
    (0 ratings)
    8.5
    (7 ratings)
    Ease of integration
    -
    (0 ratings)
    7.3
    (7 ratings)
    Product Scalability
    -
    (0 ratings)
    7.6
    (10 ratings)
    Vendor post-sale
    -
    (0 ratings)
    7.9
    (9 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    7.9
    (9 ratings)