Cisco UC-One vs. Zoom Workplace

Cisco UC-One

8 Reviews and Ratings

Zoom Workplace

5,822 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Cisco UC-One	Score10 out of 10	N/A	Cisco's UC-One (formerly BroadSoft) is a Unified Communications as a Service platform that allows users to work from desktops, tablets, desk phones, or smartphones, and move between devices. UC-One includes business phone services, messaging, audio and video conferencing, screen sharing, file sharing, virtual meeting rooms, etc. which are integrated in the UC-One Hub interface. Cisco announced their acquisition of BroadSoft in October 2017.	N/A
Zoom Workplace	Score8.4 out of 10	N/A	Zoom Workplace, Zoom’s open collaboration platform with an AI Companion, empowers teams to be more productive, and strengthen customer relationships throughout the customer lifecycle with Zoom’s Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center.	$15.99 per month per user

Pricing

Cisco UC-One

Zoom Workplace

No answers on this topic

Add-On Zoom Translated Captions: $5
per month per license
Add-On - Zoom Whiteboard: $24.90
per year
Pro: $149.90
per year per user
Business: $199.90
per year per user
Business Plus: $250.00
per year per user
Add-On - Conference Room Connector: $499
per year
Basic: Free
Enterprise: Custom
Add-On - Large Meetings: starting at $600
per year
Add-On - Cloud Storage: starting at $120
per year
Add-On Audio Conferencing: starting at $1200
per year
Add-On Zoom Phone Power Pack: Starting at $300
per year per user
Add-On - Zoom IQ for Sales: Contact Sales
Add-On - Quality of Service Subscription: Contact Sales

Pricing Offerings
Cisco UC-One	Zoom Workplace
Free Trial
No	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	Yes

No setup fee

No setup fee

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Community Pulse
Key User Insights
	Cisco UC-One	Zoom Workplace
Considered Both Products	Cisco Verified User Chose Cisco UC-One We moved to Cisco UC-One because we wanted an integrated program to provide unified communication services as well as the ability to meet, message and share documents. The cost differential was minimal when you realize the time and convenience of Cisco UC-One. Our team down … Incentivized Helpful?	Zoom No answer on this topic
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

Cisco UC-One

Zoom Workplace

Comparison of Performance & Compatibility of Online Events Software features of Cisco UC-One and Zoom Workplace
Feature	Cisco UC-One 10.0 1 Ratings	Zoom Workplace 8.4 932 Ratings
High quality audio	10.01 Ratings	8.8926 Ratings
High quality video	10.01 Ratings	8.7924 Ratings

Comparison of Online Meetings / Events features of Cisco UC-One and Zoom Workplace
Feature	Cisco UC-One 10.0 1 Ratings	Zoom Workplace 8.6 936 Ratings
Calendar integration	10.01 Ratings	8.3850 Ratings
Meeting initiation	10.01 Ratings	9.5910 Ratings
Record meetings / events	10.01 Ratings	9.4885 Ratings

Comparison of Online Events Collaboration features of Cisco UC-One and Zoom Workplace
Feature	Cisco UC-One 10.0 1 Ratings	Zoom Workplace 8.2 807 Ratings
Live chat	10.01 Ratings	8.4789 Ratings

Comparison of Online Events Security features of Cisco UC-One and Zoom Workplace
Feature	Cisco UC-One 5.0 1 Ratings	Zoom Workplace 9.1 792 Ratings
User authentication	5.01 Ratings	9.1695 Ratings
Participant roles & permissions	5.01 Ratings	9.2759 Ratings

Comparison of Cloud PBX features of Cisco UC-One and Zoom Workplace
Feature	Cisco UC-One 6.7 1 Ratings	Zoom Workplace 8.7 179 Ratings
Hosted PBX	10.01 Ratings	8.082 Ratings
Multi-level Interactive Voice Response (IVR)	5.01 Ratings	8.9104 Ratings
Directory of employee names	5.01 Ratings	9.1165 Ratings

Comparison of Call Management features of Cisco UC-One and Zoom Workplace
Feature	Cisco UC-One 10.0 1 Ratings	Zoom Workplace 8.8 199 Ratings
Answering rules	10.01 Ratings	8.4150 Ratings
Call recording	10.01 Ratings	9.1180 Ratings
Call park	10.01 Ratings	9.0114 Ratings
Call screening	10.01 Ratings	8.8125 Ratings
Message alerts	10.01 Ratings	9.1158 Ratings
Business SMS/External Messaging	10.01 Ratings	9.0104 Ratings
Online Fax	10.01 Ratings	00 Ratings
Voicemail Transcription	10.01 Ratings	8.3146 Ratings

Comparison of Mobile apps features of Cisco UC-One and Zoom Workplace
Feature	Cisco UC-One 10.0 1 Ratings	Zoom Workplace 9.2 223 Ratings
Mobile app for iOS	10.01 Ratings	9.3198 Ratings
Mobile app for Android	10.01 Ratings	9.2138 Ratings

Comparison of Unified Communications Platform and Collaboration features of Cisco UC-One and Zoom Workplace
Feature	Cisco UC-One 10.0 1 Ratings	Zoom Workplace 9.0 186 Ratings
Centralized communications management	10.01 Ratings	8.8148 Ratings
Team messaging	10.01 Ratings	9.2156 Ratings
Team document sharing	10.01 Ratings	9.2136 Ratings
Call and meeting analytics	10.01 Ratings	8.9154 Ratings

User Ratings
	Cisco UC-One	Zoom Workplace
Likelihood to Recommend	9.0 (2 ratings)	9.0 (984 ratings)
Likelihood to Renew	- (0 ratings)	4.7 (21 ratings)
Usability	- (0 ratings)	6.1 (41 ratings)
Availability	- (0 ratings)	9.1 (2 ratings)
Performance	- (0 ratings)	9.1 (2 ratings)
Support Rating	- (0 ratings)	1.6 (42 ratings)
In-Person Training	- (0 ratings)	9.1 (1 ratings)
Implementation Rating	- (0 ratings)	2.2 (9 ratings)
Configurability	- (0 ratings)	9.1 (2 ratings)
Contract Terms and Pricing Model	- (0 ratings)	8.0 (13 ratings)
Ease of integration	- (0 ratings)	7.3 (2 ratings)
Product Scalability	- (0 ratings)	9.1 (2 ratings)
Professional Services	- (0 ratings)	9.2 (8 ratings)
Vendor post-sale	- (0 ratings)	9.1 (2 ratings)
Vendor pre-sale	- (0 ratings)	7.3 (2 ratings)