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Cisco Unified Communications Manager (Call Manager) vs. Google Voice

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Cisco Unified Communications Manager (Call Manager)

173 Reviews and Ratings

Google Voice

220 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cisco Unified Communications Manager (Call Manager)

    Score8.6 out of 10
    		N/ACall Manager is a unified call control center from Cisco that supports enterprise collaboration functions across the spectrum of IP telephony, video & web conferencing, and messaging. Features include call forwarding, call back, call transfer, ad hoc conferencing, and call park.N/A

    Google Voice

    Score7.8 out of 10
    		N/AGoogle Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.

    $10

    per month

    Pricing
    Cisco Unified Communications Manager (Call Manager)Google Voice
    Editions & Modules
    No answers on this topic
    Starter
    $10
    per user/per month
    Standard
    $20
    per user/per month
    Premier
    $30
    per user/per month
    Offerings
    Pricing Offerings
    Cisco Unified Communications Manager (Call Manager)Google Voice
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsMust contact sales team for pricing—
    More Pricing Information
    Community Pulse
    Cisco Unified Communications Manager (Call Manager)Google Voice
    Considered Both Products
    Cisco
    No answer on this topic
    Google
    Özgür Erkek, MSc, PRINCE2®
    Exhaust Systems Supervisor in Engineering at Ford Motor Company (Automotive, 10,001+ employees)
    Chose Google Voice
    We have Cisco tools as a primary option for our VoIP needs due to it's more professional approach. However Google Voice has recently became a business level program as well. I'm happy to use it due to it's unique features and the flexibility as we always expect from Google.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Cisco Unified Communications Manager (Call Manager)Google Voice
    Cloud PBX
    Comparison of Cloud PBX features of Cisco Unified Communications Manager (Call Manager) and Google Voice
    Feature
    Cisco Unified Communications Manager (Call Manager)
    7.3
    42 Ratings
    Google Voice
    4.4
    51 Ratings
    Hosted PBX9.021 Ratings8.423 Ratings
    Multi-level Interactive Voice Response (IVR)5.130 Ratings5.226 Ratings
    User templates7.040 Ratings1.419 Ratings
    Call reports6.939 Ratings5.044 Ratings
    Directory of employee names8.640 Ratings1.725 Ratings
    Call Management
    Comparison of Call Management features of Cisco Unified Communications Manager (Call Manager) and Google Voice
    Feature
    Cisco Unified Communications Manager (Call Manager)
    8.2
    45 Ratings
    Google Voice
    8.1
    65 Ratings
    Answering rules9.043 Ratings8.044 Ratings
    Call recording7.027 Ratings10.051 Ratings
    Call park9.039 Ratings6.422 Ratings
    Call screening8.036 Ratings7.459 Ratings
    Message alerts8.139 Ratings9.063 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Cisco Unified Communications Manager (Call Manager) and Google Voice
    Feature
    Cisco Unified Communications Manager (Call Manager)
    8.3
    41 Ratings
    Google Voice
    7.2
    43 Ratings
    Video conferencing8.631 Ratings7.021 Ratings
    Audio conferencing8.641 Ratings7.038 Ratings
    Video screen sharing7.016 Ratings5.613 Ratings
    Instant messaging9.019 Ratings9.326 Ratings
    Mobile apps
    Comparison of Mobile apps features of Cisco Unified Communications Manager (Call Manager) and Google Voice
    Feature
    Cisco Unified Communications Manager (Call Manager)
    8.0
    25 Ratings
    Google Voice
    5.0
    61 Ratings
    Mobile app for iOS8.025 Ratings5.044 Ratings
    Mobile app for Android8.023 Ratings5.049 Ratings
    User Ratings
    Cisco Unified Communications Manager (Call Manager)Google Voice
    Likelihood to Recommend
    8.5
    (46 ratings)
    9.0
    (71 ratings)
    Likelihood to Renew
    10.0
    (2 ratings)
    9.3
    (7 ratings)
    Usability
    8.9
    (6 ratings)
    9.0
    (9 ratings)
    Support Rating
    8.0
    (14 ratings)
    7.0
    (35 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    10.0
    (2 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    7.0
    (1 ratings)
    Professional Services
    -
    (0 ratings)
    7.0
    (1 ratings)