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Cisco Unified Communications Manager (Call Manager) vs. Sprinklr Service

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Cisco Unified Communications Manager (Call Manager)

173 Reviews and Ratings

Sprinklr Service

54 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cisco Unified Communications Manager (Call Manager)

    Score8.6 out of 10
    		N/ACall Manager is a unified call control center from Cisco that supports enterprise collaboration functions across the spectrum of IP telephony, video & web conferencing, and messaging. Features include call forwarding, call back, call transfer, ad hoc conferencing, and call park.N/A

    Sprinklr Service

    Score8.5 out of 10
    		N/ASprinklr Service is a cloud-native unified customer service platform powered by AI that enables customer and agent experience across 30+ digital, social and voice channels, and delivers real-time insights. Enables customers to interact with a brand on their preferred channel for consistent brand experience. Empowers agents with unified/360 customer view and recommends the most relevant responses with AI to improve agent productivity and experience.…

    $249

    per month per seat

    Pricing
    Cisco Unified Communications Manager (Call Manager)Sprinklr Service
    Editions & Modules
    No answers on this topic
    Self-Serve Customer Service Solution
    $249
    per month per seat
    Offerings
    Pricing Offerings
    Cisco Unified Communications Manager (Call Manager)Sprinklr Service
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional DetailsMust contact sales team for pricingOmnichannel Automation, AI and Insights Reporting
    More Pricing Information
    Features
    Cisco Unified Communications Manager (Call Manager)Sprinklr Service
    Cloud PBX
    Comparison of Cloud PBX features of Cisco Unified Communications Manager (Call Manager) and Sprinklr Service
    Feature
    Cisco Unified Communications Manager (Call Manager)
    7.3
    42 Ratings
    Sprinklr Service
    -
    Ratings
    Hosted PBX9.021 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)5.130 Ratings00 Ratings
    User templates7.040 Ratings00 Ratings
    Call reports6.939 Ratings00 Ratings
    Directory of employee names8.640 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of Cisco Unified Communications Manager (Call Manager) and Sprinklr Service
    Feature
    Cisco Unified Communications Manager (Call Manager)
    8.2
    45 Ratings
    Sprinklr Service
    -
    Ratings
    Answering rules9.043 Ratings00 Ratings
    Call recording7.027 Ratings00 Ratings
    Call park9.039 Ratings00 Ratings
    Call screening8.036 Ratings00 Ratings
    Message alerts8.139 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Cisco Unified Communications Manager (Call Manager) and Sprinklr Service
    Feature
    Cisco Unified Communications Manager (Call Manager)
    8.3
    41 Ratings
    Sprinklr Service
    -
    Ratings
    Video conferencing8.631 Ratings00 Ratings
    Audio conferencing8.641 Ratings00 Ratings
    Video screen sharing7.016 Ratings00 Ratings
    Instant messaging9.019 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of Cisco Unified Communications Manager (Call Manager) and Sprinklr Service
    Feature
    Cisco Unified Communications Manager (Call Manager)
    8.0
    25 Ratings
    Sprinklr Service
    -
    Ratings
    Mobile app for iOS8.025 Ratings00 Ratings
    Mobile app for Android8.023 Ratings00 Ratings
    Contact Center Software
    Comparison of Contact Center Software features of Cisco Unified Communications Manager (Call Manager) and Sprinklr Service
    Feature
    Cisco Unified Communications Manager (Call Manager)
    -
    Ratings
    Sprinklr Service
    7.1
    2 Ratings
    Agent dashboard00 Ratings8.02 Ratings
    Validate callers00 Ratings6.02 Ratings
    Outbound response00 Ratings6.02 Ratings
    Call forwarding00 Ratings7.02 Ratings
    Click-to-call (CTC)00 Ratings8.01 Ratings
    Warm transfer00 Ratings8.02 Ratings
    Predictive dialing00 Ratings5.02 Ratings
    Interactive voice response00 Ratings8.02 Ratings
    REST APIs00 Ratings8.02 Ratings
    Call scripts00 Ratings7.02 Ratings
    Call tracking00 Ratings7.02 Ratings
    Multichannel integration00 Ratings8.02 Ratings
    CRM software integration00 Ratings6.02 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Cisco Unified Communications Manager (Call Manager) and Sprinklr Service
    Feature
    Cisco Unified Communications Manager (Call Manager)
    -
    Ratings
    Sprinklr Service
    8.1
    2 Ratings
    Inbound call routing00 Ratings7.02 Ratings
    Omnichannel inbound routing00 Ratings10.01 Ratings
    Recording00 Ratings7.02 Ratings
    Quality management00 Ratings7.02 Ratings
    Call analytics00 Ratings8.02 Ratings
    Historical reporting00 Ratings10.01 Ratings
    Live reporting00 Ratings8.02 Ratings
    Customer surveys00 Ratings8.02 Ratings
    Customer interaction analytics00 Ratings8.02 Ratings
    User Ratings
    Cisco Unified Communications Manager (Call Manager)Sprinklr Service
    Likelihood to Recommend
    8.5
    (46 ratings)
    9.0
    (26 ratings)
    Likelihood to Renew
    10.0
    (2 ratings)
    7.5
    (7 ratings)
    Usability
    8.9
    (6 ratings)
    9.0
    (4 ratings)
    Availability
    -
    (0 ratings)
    9.9
    (3 ratings)
    Performance
    -
    (0 ratings)
    9.9
    (3 ratings)
    Support Rating
    8.0
    (14 ratings)
    9.1
    (10 ratings)
    In-Person Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    9.0
    (2 ratings)