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Cisco Unified Contact Center vs. CloudTalk

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Cisco Unified Contact Center

132 Reviews and Ratings

CloudTalk

66 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cisco Unified Contact Center

    Score8.5 out of 10
    		N/ACisco Unified Contact Center is a contact center platform that can support up to 24,000 agents. It supports call routing, omnichannel integrations, and a management portal for creating customer profiles, segmentation, and resource monitoring.N/A

    CloudTalk

    Score7.2 out of 10
    		N/ACloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions. The vendor aims to help teams communicate clearly and efficiently. With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world. The vendor says they offer integration with important tools (such a CRM, Helpdesk, or…

    $27

    per month per user

    Pricing
    Cisco Unified Contact CenterCloudTalk
    Editions & Modules
    No answers on this topic
    CloudTalk Lite
    $27
    per month per user
    CloudTalk Essential
    $39
    per month per user
    CloudTalk Expert
    $69
    per month per user
    CloudTalk Custom
    Custom Pricing
    per user or company/month (invoiced annually)
    Offerings
    Pricing Offerings
    Cisco Unified Contact CenterCloudTalk
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—A discount is offered for annual billing.
    More Pricing Information
    Features
    Cisco Unified Contact CenterCloudTalk
    Contact Center Software
    Comparison of Contact Center Software features of Cisco Unified Contact Center and CloudTalk
    Feature
    Cisco Unified Contact Center
    8.9
    40 Ratings
    CloudTalk
    9.8
    45 Ratings
    Agent dashboard8.640 Ratings10.045 Ratings
    Validate callers8.636 Ratings9.840 Ratings
    Outbound response8.936 Ratings10.041 Ratings
    Call forwarding9.037 Ratings9.940 Ratings
    Click-to-call (CTC)9.730 Ratings9.839 Ratings
    Warm transfer9.235 Ratings9.631 Ratings
    Predictive dialing8.627 Ratings10.025 Ratings
    Interactive voice response9.034 Ratings9.929 Ratings
    REST APIs8.430 Ratings9.630 Ratings
    Call scripts9.335 Ratings9.125 Ratings
    Call tracking8.838 Ratings9.436 Ratings
    Multichannel integration8.530 Ratings9.930 Ratings
    CRM software integration9.030 Ratings9.936 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Cisco Unified Contact Center and CloudTalk
    Feature
    Cisco Unified Contact Center
    8.6
    41 Ratings
    CloudTalk
    9.9
    42 Ratings
    Inbound call routing8.738 Ratings10.036 Ratings
    Omnichannel inbound routing9.030 Ratings9.929 Ratings
    Recording8.734 Ratings9.938 Ratings
    Quality management9.635 Ratings9.934 Ratings
    Call analytics9.536 Ratings10.040 Ratings
    Historical reporting8.839 Ratings9.937 Ratings
    Live reporting8.839 Ratings9.935 Ratings
    Customer surveys7.027 Ratings9.927 Ratings
    Customer interaction analytics6.929 Ratings9.926 Ratings
    User Ratings
    Cisco Unified Contact CenterCloudTalk
    Likelihood to Recommend
    9.3
    (49 ratings)
    10.0
    (45 ratings)
    Likelihood to Renew
    9.1
    (5 ratings)
    8.2
    (1 ratings)
    Usability
    8.3
    (7 ratings)
    7.7
    (5 ratings)
    Support Rating
    7.3
    (16 ratings)
    3.6
    (11 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.2
    (1 ratings)
    Contract Terms and Pricing Model
    8.0
    (2 ratings)
    -
    (0 ratings)
    Professional Services
    8.0
    (1 ratings)
    -
    (0 ratings)