| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Cisco Unified Contact Center | Score8.5 out of 10 | N/A | Cisco Unified Contact Center is a contact center platform that can support up to 24,000 agents. It supports call routing, omnichannel integrations, and a management portal for creating customer profiles, segmentation, and resource monitoring. | N/A |
 Five9 | Score8.4 out of 10 | N/A | Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording. | $119 per month |
| Cisco Unified Contact Center | Five9 | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | Five9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Cisco Unified Contact Center | Five9 | |
|---|---|---|
| Considered Both Products | Chose Cisco Unified Contact Center The Enterprise Contact Center application features and flexibility is on par with these other providers and is tightly integrated with Cisco UCM. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info | No answer on this topic |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Cisco Unified Contact Center | Five9 | |||||||||||||||||||||||||||||||||||||||||||
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| Contact Center Software |
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| Workforce Optimization (WFO) |
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| Cisco Unified Contact Center | Five9 | |
|---|---|---|
| Likelihood to Recommend | 9.3 | 6.5 |
| Likelihood to Renew | 9.1 | 10.0 |
| Usability | 8.3 | 9.0 |
| Availability | - | 9.0 |
| Performance | - | 8.0 |
| Support Rating | 7.3 | 9.0 |
| Online Training | - | 10.0 |
| Implementation Rating | - | 10.0 |
| Configurability | - | 9.0 |
| Contract Terms and Pricing Model | 8.0 | 8.0 |
| Ease of integration | - | 9.0 |
| Product Scalability | - | 9.0 |
| Professional Services | 8.0 | 9.0 |
| Vendor post-sale | - | 8.0 |
| Vendor pre-sale | - | 8.0 |
