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Cisco Unified Contact Center vs. GoTo Connect

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Cisco Unified Contact Center

132 Reviews and Ratings

GoTo Connect

334 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cisco Unified Contact Center

    Score8.5 out of 10
    		N/ACisco Unified Contact Center is a contact center platform that can support up to 24,000 agents. It supports call routing, omnichannel integrations, and a management portal for creating customer profiles, segmentation, and resource monitoring.N/A

    GoTo Connect

    Score7.8 out of 10
    		N/AGoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.

    $27

    per month per user

    Pricing
    Cisco Unified Contact CenterGoTo Connect
    Editions & Modules
    No answers on this topic
    Basic
    Starting at $27
    per month per user
    Standard
    Starting at $32
    per month per user
    Offerings
    Pricing Offerings
    Cisco Unified Contact CenterGoTo Connect
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—No-obligation month-to-month account are available, or a long-term contract is available for better deals on service pricing and hardware. GoToConnect provides all features with unlimited use. Customer & Technical support is available 24/7 to resolve any issue. A dedicated onboarding team will help to the phone system set up for any plan.
    More Pricing Information
    Features
    Cisco Unified Contact CenterGoTo Connect
    Contact Center Software
    Comparison of Contact Center Software features of Cisco Unified Contact Center and GoTo Connect
    Feature
    Cisco Unified Contact Center
    8.9
    40 Ratings
    GoTo Connect
    -
    Ratings
    Agent dashboard8.640 Ratings00 Ratings
    Validate callers8.536 Ratings00 Ratings
    Outbound response8.936 Ratings00 Ratings
    Call forwarding9.037 Ratings00 Ratings
    Click-to-call (CTC)9.730 Ratings00 Ratings
    Warm transfer9.235 Ratings00 Ratings
    Predictive dialing8.627 Ratings00 Ratings
    Interactive voice response9.034 Ratings00 Ratings
    REST APIs8.430 Ratings00 Ratings
    Call scripts9.335 Ratings00 Ratings
    Call tracking8.838 Ratings00 Ratings
    Multichannel integration8.530 Ratings00 Ratings
    CRM software integration9.030 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Cisco Unified Contact Center and GoTo Connect
    Feature
    Cisco Unified Contact Center
    8.6
    41 Ratings
    GoTo Connect
    -
    Ratings
    Inbound call routing8.738 Ratings00 Ratings
    Omnichannel inbound routing9.030 Ratings00 Ratings
    Recording8.734 Ratings00 Ratings
    Quality management9.635 Ratings00 Ratings
    Call analytics9.536 Ratings00 Ratings
    Historical reporting8.839 Ratings00 Ratings
    Live reporting8.839 Ratings00 Ratings
    Customer surveys7.027 Ratings00 Ratings
    Customer interaction analytics6.929 Ratings00 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of Cisco Unified Contact Center and GoTo Connect
    Feature
    Cisco Unified Contact Center
    -
    Ratings
    GoTo Connect
    8.1
    177 Ratings
    Hosted PBX00 Ratings8.5138 Ratings
    Multi-level Interactive Voice Response (IVR)00 Ratings7.7121 Ratings
    User templates00 Ratings6.8124 Ratings
    Call reports00 Ratings8.0149 Ratings
    Directory of employee names00 Ratings9.6158 Ratings
    Call Management
    Comparison of Call Management features of Cisco Unified Contact Center and GoTo Connect
    Feature
    Cisco Unified Contact Center
    -
    Ratings
    GoTo Connect
    7.9
    187 Ratings
    Answering rules00 Ratings8.2165 Ratings
    Call recording00 Ratings8.5143 Ratings
    Call park00 Ratings7.3133 Ratings
    Call screening00 Ratings6.5139 Ratings
    Message alerts00 Ratings8.8165 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Cisco Unified Contact Center and GoTo Connect
    Feature
    Cisco Unified Contact Center
    -
    Ratings
    GoTo Connect
    8.2
    149 Ratings
    Video conferencing00 Ratings7.3108 Ratings
    Audio conferencing00 Ratings8.5148 Ratings
    Video screen sharing00 Ratings8.294 Ratings
    Instant messaging00 Ratings8.788 Ratings
    Mobile apps
    Comparison of Mobile apps features of Cisco Unified Contact Center and GoTo Connect
    Feature
    Cisco Unified Contact Center
    -
    Ratings
    GoTo Connect
    5.3
    161 Ratings
    Mobile app for iOS00 Ratings5.7137 Ratings
    Mobile app for Android00 Ratings5.0121 Ratings
    User Ratings
    Cisco Unified Contact CenterGoTo Connect
    Likelihood to Recommend
    9.3
    (49 ratings)
    9.2
    (199 ratings)
    Likelihood to Renew
    9.1
    (5 ratings)
    4.9
    (25 ratings)
    Usability
    8.3
    (7 ratings)
    7.9
    (78 ratings)
    Availability
    -
    (0 ratings)
    8.9
    (2 ratings)
    Performance
    -
    (0 ratings)
    9.4
    (2 ratings)
    Support Rating
    7.3
    (16 ratings)
    8.3
    (53 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.4
    (89 ratings)
    Contract Terms and Pricing Model
    8.0
    (2 ratings)
    -
    (0 ratings)
    Product Scalability
    -
    (0 ratings)
    9.4
    (2 ratings)
    Professional Services
    8.0
    (1 ratings)
    -
    (0 ratings)