| Product | Rating | Most Used By | Product Summary | Starting Price |
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 GoTo Connect | Score7.8 out of 10 | N/A | GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration. | $27 per month per user |
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| Entry-level Setup Fee | No setup fee | ||||||||||
| Additional Details | No-obligation month-to-month account are available, or a long-term contract is available for better deals on service pricing and hardware. GoToConnect provides all features with unlimited use. Customer & Technical support is available 24/7 to resolve any issue. A dedicated onboarding team will help to the phone system set up for any plan. | ||||||||||
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| Considered Both Products | Chose GoTo Connect GoTo Connect was more complete and affordable than Zoom for what we needed. Much more affordable than teams, some features were sacrificed, but the overall experience is better in my opinion. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose GoTo Connect Mounds above any of the compitition. They not only beat them on price but again the customer service part in even winning the bid for us was amazing. They truley went far above any other vendor. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose GoTo Connect Honestly, we still need to use LogMeIn Rescue because of differences in use cases, and GoTo Meetings leaves a lot to be desired if you are trying to demonstrate how to use different features of Windows or Apple products. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose GoTo Connect GoTo Connect's pricing is VERY competitive, and, in my opinion, their customer service is MUCH better than Zoom's. Easy to understand their tech support agents' English, and most of their support folks are VERY well trained. You don't typically have to go into "Tier2" or … Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose GoTo Connect It was a touch cheaper, but Goto seemed to provide better value, better support, and seemed easier from a user perspective. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose GoTo Connect We looked at several leading phone systems, ultimately choosing GoTo Connect for functionality we thought met our needs. We ultimately thought the reception console was the best one we saw and the admin screens seemed easy to navigate. In addition, their pricing was so … Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose GoTo Connect GoTo Connect is ranked at the top of the market options. Surely the best option for small and medium size companies accross the Americas region Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose GoTo Connect We prefer GoTo to TeamViewer. TeamViewer had a good recording feature, but that was the only advantage. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info |
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| Delivers good value for the price | |
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| Happy with the feature set | |
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| Lived up to sales and marketing promises | |
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| Implementation went as expected | |
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| GoTo Connect | |
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| Likelihood to Recommend | 9.2 |
| Likelihood to Renew | 4.9 |
| Usability | 7.9 |
| Availability | 8.9 |
| Performance | 9.4 |
| Support Rating | 8.3 |
| Implementation Rating | 7.4 |
| Product Scalability | 9.4 |
