Cisco Unified Contact Center vs. Pendula
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Cisco Unified Contact Center | Score8.5 out of 10 | N/A | Cisco Unified Contact Center is a contact center platform that can support up to 24,000 agents. It supports call routing, omnichannel integrations, and a management portal for creating customer profiles, segmentation, and resource monitoring. | N/A |
 Pendula | Score9 out of 10 | N/A | Pendula drives the shift from broadcast to conversation by enabling two-way messaging and workflow at scale, allowing users to create, manage, and optimise digital customer experiences across every channel. With no coding knowledge required and built on Zuora & Salesforce, Pendula supports automated two-way communication across SMS, email, social messaging and fax. It also enables outbound posts. Customers can see and take action on messages, whenever and wherever they… | N/A |
| Cisco Unified Contact Center | Pendula | |||||||||||||||
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | — | Contact Pendula.com to discuss pricing | ||||||||||||||
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| Workforce Optimization (WFO) |
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| Cisco Unified Contact Center | Pendula | |
|---|---|---|
| Likelihood to Recommend | 9.3 | 9.0 |
| Likelihood to Renew | 9.1 | - |
| Usability | 8.3 | - |
| Support Rating | 7.3 | - |
| Contract Terms and Pricing Model | 8.0 | - |
| Professional Services | 8.0 | - |
| Vendor post-sale | - | 10.0 |
| Vendor pre-sale | - | 10.0 |