Cisco Webex Experience Management (discontinued)

Cisco Webex Experience Management (discontinued)

43 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Cisco Webex Experience Management (discontinued)	Score8.6 out of 10	Mid-Size Companies (51-1,000 employees)	Cisco Webex Experience Management (CloudCherry, before being acquired by Cisco) was a real-time, omni-channel Customer Experience Analytics and Sentiment Mapping product that helps customer-facing brands track, measure and improve customer delight. The product has been discontinued and is no longer available.	N/A

Pricing

Cisco Webex Experience Management (discontinued)

No answers on this topic

Pricing Offerings
Cisco Webex Experience Management (discontinued)
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

No setup fee

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Community Pulse
Key User Insights
	Cisco Webex Experience Management (discontinued)
Considered Both Products	Discontinued Products Verified User Chose Cisco Webex Experience Management (discontinued) We have a contract with Cisco, so it works, but honestly, each of the different software systems has its pros and cons and a lot of it comes down to personal preference and what you will actually use. It's no use getting any of these if you won't actually use them and the data … Incentivized Helpful? Vignesh Nayak Senior Inside Sales Specialist in Sales at Simplilearn Pvt Ltd (E-Learning, 10,001+ employees) Chose Cisco Webex Experience Management (discontinued) Best meeting experience even though subscription cost is high. Compared to Zoom support and features Cisco Webex has more. Best efficient tool and we can integrate with any of our platforms. Recording of the session is easily accessible and there is more cloud storage compared … Incentivized Helpful? Verified User Chose Cisco Webex Experience Management (discontinued) The Cisco Webex is much more secure in terms of managing business data plus the integration with the other product platform is making it a superior product to its peers. The simplicity of the design makes it different than products that are available in the market. I would … Incentivized Helpful? Dr. ROOPESH RAO Head- Training and Placement/ Training and Placement Officer in Customer Service at Datta Meghe Institute of Medical Sciences (Education Management, 51-200 employees) Chose Cisco Webex Experience Management (discontinued) Cisco Webex Experience Management gives time series analysis and helps in formalizes long term strategies and marketing plans. It gives overall scores about various parameters of comparisons, charts giving comparison between various time periods, may be daily, weekly, monthly … Incentivized Helpful? Lianet Silvester Customer Support Specialist in Customer Service at Azam Writers (Education Management, 51-200 employees) Chose Cisco Webex Experience Management (discontinued) Besides the high cost of Cisco Webex Experience Management, it beats its competitors in all other aspects. Incentivized Helpful? Verified User Chose Cisco Webex Experience Management (discontinued) All are at par when comes to their capabilities and have some pros and cons. Implemented different ones in different places. Incentivized Helpful? Kalavati Singh Project Manager in Information Technology at Thoughtworks (Computer Software, 5001-10,000 employees) Chose Cisco Webex Experience Management (discontinued) As I remember in 2011-12 Cisco was [the] only goto collaboration tool and it made [the] life of [the] entire team [fun-filled] and productive. The ease of connecting [teams] across the world and making communication effective[.] Incentivized Helpful? Mark Rosenberg Business Development Manager in Sales at Affiliated Communications (Telecommunications, 51-200 employees) Chose Cisco Webex Experience Management (discontinued) Cisco Webex Experience Management offers customers a comprehensive selection of maturity models during the subscription, depending on their needs. One agreement covers software, features, services, and technical support. easy-to-use SaaS-based product that brands can use to … Incentivized Helpful? Badri Sampath VP Consulting in Information Technology at Servion GLobal Solutions (Information Technology & Services, 51-200 employees) Chose Cisco Webex Experience Management (discontinued) [Cisco] Webex Experience Management integrated with Contact Center is a key differentiator rather than having standalone evaluation tools like Qualtrics which are managed by the Marketing team. Contact Center feedback should be managed by a solution that integrates tightly and … Incentivized Helpful?
	Would buy again
	No answers on this topic
	Delivers good value for the price
	No answers on this topic
	Happy with the feature set
	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic
	Implementation went as expected
No answers on this topic

User Ratings
	Cisco Webex Experience Management (discontinued)
Likelihood to Recommend	9.0 (13 ratings)
Likelihood to Renew	9.0 (1 ratings)
Usability	8.2 (1 ratings)
Support Rating	8.2 (1 ratings)