Cisco Webex Experience Management (discontinued)

I have been using Cisco Webex for all my official meetings, webinars and monthly All-hands meetings with higher management. The features of Cisco Webex made our online meetings easy and effective, especially when it comes to the live chat option with a panel and live poll of opinions regarding the meet is something I'm liking most. Since I'm into Ed-tech Cisco Webex is used to connect with my learners and our learning platform is also embedded with Cisco Webex. Our learners are also happy to use Cisco Webex as their learning platform.

• Video Conferencing with team
• Live Webinars and Chat
• Live Training Platform

• Expensive compared to other platforms
• Meeting size and easy management
• Increased the quality of the meetings

Zoom

Formstack for Salesforce, Everstage, Zoom

cisco webex experience management helped us in customer handling and support. we were able to engage customers with the help of the application. It creates user friendly experience. The data analytics tool helps in understanding the customer and engage them properly. The positive customer experience will create positive impact for the organization. The help desk also help in solving employee queries and help them engage the customers in a better manner. The AI helps in understanding the customers better and create a customer friendly environment. The real time data of the customers helps the employees solve them in a proper manner thus creating a win win situation for both the parties involved.

• net promoter score
• customer satisfaction
• customer effort score
• like widget
• dislike widget

• higher customer involvement
• good customer relationship management
• live customer feedback tracking
• time series analysis

Zoho CRM, Google Analytics and Tally

Zoom, Google Analytics, Microsoft 365 (formerly Office 365)

Data collaboration tool with a better platform for communication. Enables away in customer service help desk. For any queries on customer care provision, it has been our go-to solution. Better data management even on crucial data and better more on information involving our client's details that are confidential are well reserved.

• Seamless and real time notifications.
• Video conferencing makes meetings more lively. Better real-time customer engagement
• Perfect on marketing campaigns.

• Making communication more lively.
• Flexibility saving time and easily accessible.
• Real time notifications allowing on time performance.

Slack, Zendesk Chat (formerly Zopim), Mailchimp

We have Cisco Webex Experience Management deployed in all departments and make collaboration easy. With this software, we can hold engaging meetings, enjoy screen sharing sessions, and file sharing is also easy. What makes this software special is definitely the quality of audio and video. We have been using the software for both internal and external communication and collaboration and it has been a great experience.

• Screen sharing.
• Video and audio quality.
• Security features.
• Multiple versions.

• Easy collaboration.
• Screen sharing is easy.
• Interacting with customers is easy.
• Communication is easy.

Medallia

TeamViewer, LiveChat, Zoho Forms

Cisco helped us [with] great collaboration, The meetings became very effective and engaging. The screen sharing helped [the] team to understand the root cause and fix the issue quickly. All features are super helpful and [make] all meetings fun and productive[.]

• Screenshare
• Video calling
• Security

• Meetings are effective and give desired results as if team is co-located[.]
• Meetings become engaging which helps team bonding[.]

Microsoft Teams, Skype for Business (formerly Lync), now part of Microsoft Teams and GoToMeeting

Microsoft Teams, GoToMeeting, Skype for Business (formerly Lync), now part of Microsoft Teams