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LogMeIn Resolve

Score8 out of 10

239 Reviews and Ratings

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What is LogMeIn Resolve?

LogMeIn Resolve is an IT management and support solution designed to help organizations take control of their IT infrastructure. The platform combines features like remote monitoring, access, and support with tools such as ticketing, AI-assisted task automation, and patch management.

Categories & Use Cases

Media

LogMeIn Resolve Device Quickview
LogMeIn Resolve - Devices
LogMeIn Resolve - Guided Agent Flow
LogMeIn Resolve MS Teams Ticketing
LogMeIn Resolve Support Session
LogMeIn Resolve Tickets Board
LogMeIn Resolve Slack Ticketing
Alerting – Manage Policies
Antivirus – Lead Scan Report
File Manager – Drag and Drop

1 / 10

Reviews

What users are saying about LogMeIn Resolve.
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Decent product but a little expensive and has some weaknesses

Incentivized
Tom Gueth
IT Consultant in Information Technology at Binary Star Technology, Inc (1-10 employees employees)

Use Cases and Deployment Scope

I am an IT consultant who uses Resolve to support customers remotely with the computer and server issues. This minimizes costs for my clients and travel for me.

Pros

  • provides means to create a support session with client
  • provides method to install software to provide ability to monitor and interact with computers and servers without user intervention

Cons

  • install process for initiating a session can be confusing for clients
  • bandwidth consumed is high compared to other packages
  • not always able to connect to a remote display-less computer or server

Return on Investment

  • Allows to set up for access on remote computers as administrator
  • however, costs doubled compared to previous LogMeIn tool

Usability

Alternatives Considered

GoTo Meeting and GoTo Connect

Other Software Used

Microsoft Remote Desktop Connection Manager (RDCMan), TeamViewer

Great value and quick remote assistance

Incentivized
Verified User
Technician in Information Technology (11-50 employees employees)

Use Cases and Deployment Scope

We use this for monitoring, remote assistance, and remote deployment. Used the platform for us to enter tickets and track issues as they progress. It worked well for checking the status of all the devices quickly and in a simple quick review format. We also used the platform to track inventory and assign to the user profile.

Pros

  • device status and issues dashboard
  • remote assistance with minimum software and no software options
  • A simple remote assistance process for the staff member in need of assistance
  • OS and app update panel

Cons

  • device disconnect issue. It would be better if their was like a walkthrough on how to configure devices for best connectivity and monitoring
  • A remote deployment tutorial would also be good. It can be confusing for unfamiliar users to use remote deployment.
  • Be able to add devices to the inventory under the device page.

Return on Investment

  • faster assistance through with remote connections
  • remote connections without users present enable issues to be addressed without the employee present, which minimizes the interruption to the employee's day.
  • device health dashboard makes it easy to see where security needs improvment

Usability

Other Software Used

Bitdefender GravityZone, Avast Business Patch Management

An Allrounder solution for IT support.

Incentivized
Verified User
Consultant in Information Technology (10,001+ employees employees)

Use Cases and Deployment Scope

We use LogMeln for remote troubleshooting, IT support, and helpdesk operations across the organization. These applications enable us to quickly connect to user machines without consuming a significant amount of time.

Pros

  • Browser based remote access.
  • Session recording.
  • Mobile support.
  • Simple login process.

Cons

  • Need to improve UI design, difficult for new users.
  • Improve connectivity on a lower Internet speed.
  • Reporting

Return on Investment

  • Reduced onsite assistance to the user.
  • Reduced downtime.
  • Improved business continuity.

Usability

Alternatives Considered

AnyDesk and Zoho Assist

Other Software Used

Microsoft Teams, Webex App, BeyondTrust Remote Support

Ticket management made easy

Incentivized
Verified User
Project Manager in Professional Services (11-50 employees employees)

Use Cases and Deployment Scope

We used LogMeIn Resolve to track customer tickets and track thru resolution including assigning team members to handle, troubleshoot and resolve

Pros

  • Ticket tracking
  • Customer support
  • Troubleshooting and resolution

Cons

  • LogMeIn Resolve mobile app can be buggy at times on iOS
  • Screen size sometimes appears small, not sure if it’s a bug
  • Better online tutorials for quick training

Return on Investment

  • Improved issue resolution time
  • Ability to track tickets is second to none
  • Visibility of team ticket load management allowed for increased efficiency and balanced workflow across team

Usability

Alternatives Considered

TeamViewer and AnyDesk

Other Software Used

Microsoft 365 Copilot, Atlassian Jira, Smartsheet

Functional, simple to use, fair.

Incentivized
Verified User
Consultant in Customer Service (51-200 employees employees)

Use Cases and Deployment Scope

Remote access software.

Pros

  • Secure
  • Easy UI
  • Creates email-able link.

Cons

  • Connection isn't instant.
  • Options to run as admin by default.
  • Easier file transfer as was in GoTo Assist.

Return on Investment

  • Easy licencing (per seat).
  • Customers have experienced delays in us connecting.
  • Constant name changes e.g gotoassist gotoresolve has not been easy.

Usability

Alternatives Considered

GoTo Resolve

Other Software Used

TeamViewer

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