Cisco Webex Support (discontinued) vs. SolarWinds Dameware Remote Support (DRS)
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Cisco Webex Support | Score8.8 out of 10 | N/A | Cisco Webex Support was a remote access and support tool that has been discontinued and is no longer available. | N/A |
 SolarWinds Dameware Remote Support (DRS) | Score7.3 out of 10 | N/A | DameWare Remote Support from Austin IT company SolarWinds is remote administration software for the remote control of desktops, laptops, and servers behind or outside the firewall, allowing registry editing, restart services, logging activity, account and password management, and more. The mobile app also provides access from a phone or tablet. DameWare Remote Support licensing is per technician, the number of end-user remote machines is irrelevant; one technician may receive a license for… | $520 one-time fee |
| Cisco Webex Support | SolarWinds Dameware Remote Support (DRS) | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | DameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price. | ||||||||||||||
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| Cisco Webex Support | SolarWinds Dameware Remote Support (DRS) | ||||||||||||||||||||||||||||||||||||||||||||||
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| Remote Administration |
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| Cisco Webex Support | SolarWinds Dameware Remote Support (DRS) | |
|---|---|---|
| Likelihood to Recommend | 9.7 | 8.3 |
| Likelihood to Renew | 9.1 | 9.0 |
| Usability | 7.0 | 9.0 |
| Availability | - | 9.0 |
| Performance | - | 8.5 |
| Support Rating | 1.0 | 5.0 |
| In-Person Training | - | 9.0 |
| Online Training | - | 9.0 |
| Implementation Rating | - | 5.0 |
| Configurability | - | 9.5 |
| Ease of integration | - | 9.5 |
| Product Scalability | - | 8.0 |
| Vendor post-sale | - | 9.5 |
| Vendor pre-sale | - | 9.5 |