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Cisco Webex Support (discontinued) vs. GoTo Meeting

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Cisco Webex Support (discontinued)

65 Reviews and Ratings

GoTo Meeting

1,879 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cisco Webex Support

    Score8.8 out of 10
    		N/ACisco Webex Support was a remote access and support tool that has been discontinued and is no longer available.N/A

    GoTo Meeting

    Score8.1 out of 10
    		N/AFrom GoTo (formerly LogMeIn), GoToMeeting is an online meeting, desktop sharing, and video conferencing software that enables users to connect via the internet. It hosts a suite of online meeting tools, including real-time screen sharing and integrated audio.

    $12

    per month

    Pricing
    Cisco Webex SupportGoTo Meeting
    Editions & Modules
    No answers on this topic
    Professional
    $12.00
    Per Organizer / Per Month for 150 Participants [billed annually]
    Business
    $16.00
    Per Organizer / Per Month for 250 Participants [billed annually]
    Enterprise
    Custom Pricing
    3,000 Participants
    Offerings
    Pricing Offerings
    Cisco Webex SupportGoTo Meeting
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Pricing available by monthly or annual subscription, with discounts for annual commitments.
    More Pricing Information
    Community Pulse
    Cisco Webex SupportGoTo Meeting
    Considered Both Products
    Cisco
    Verified User
    Chose Cisco Webex Support
    I would say that Cisco Webex Support stacks up pretty evenly in capability, but in some regards (video clarity, toll-free access, etc.) they were even better. Where they did provide a better solution for toll-free access on audio bridges, their audio quality was worse for those …
    Incentivized
    Verified User
    Chose Cisco Webex Support
    Cisco Webex Support has a dedicated support team for all users. Finding dedicated support for the other platforms seems to be automated chat before speaking with an actual person.
    Incentivized
    Verified User
    Chose Cisco Webex Support
    Logmein GoToAssist
      • Logmein-GoToAssist is the product we used previously and still to some degree use with WebEx Support Center. It was not always reliable and suffered with network congestion but worked quite well for us, we as a team feel that WebEx Support Center is a more …
    Incentivized
    GoTo (formerly LogMeIn)
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Cisco Webex SupportGoTo Meeting
    Remote Administration
    Comparison of Remote Administration features of Cisco Webex Support (discontinued) and GoTo Meeting
    Feature
    Cisco Webex Support (discontinued)
    6.8
    9 Ratings
    GoTo Meeting
    -
    Ratings
    Screen sharing8.99 Ratings00 Ratings
    File transfer8.99 Ratings00 Ratings
    Instant message7.17 Ratings00 Ratings
    Secure remote access with Smart Card authentication9.05 Ratings00 Ratings
    Access to sleeping/powered-off computers6.05 Ratings00 Ratings
    Over-the-Internet remote session8.99 Ratings00 Ratings
    Initiate remote control from mobile1.36 Ratings00 Ratings
    Remote management of servers & workstations2.05 Ratings00 Ratings
    Remote Active Directory® management7.95 Ratings00 Ratings
    Centralized management dashboard8.87 Ratings00 Ratings
    Session record8.67 Ratings00 Ratings
    Annotations7.07 Ratings00 Ratings
    Monitoring and Alerts8.95 Ratings00 Ratings
    Multi-platform remote control1.57 Ratings00 Ratings
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Cisco Webex Support (discontinued) and GoTo Meeting
    Feature
    Cisco Webex Support (discontinued)
    -
    Ratings
    GoTo Meeting
    8.1
    408 Ratings
    High quality audio00 Ratings8.8408 Ratings
    High quality video00 Ratings8.7401 Ratings
    Low bandwidth requirements00 Ratings7.0376 Ratings
    Mobile support00 Ratings8.0323 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of Cisco Webex Support (discontinued) and GoTo Meeting
    Feature
    Cisco Webex Support (discontinued)
    -
    Ratings
    GoTo Meeting
    8.2
    399 Ratings
    Desktop sharing00 Ratings8.2399 Ratings
    Whiteboards00 Ratings8.1273 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Cisco Webex Support (discontinued) and GoTo Meeting
    Feature
    Cisco Webex Support (discontinued)
    -
    Ratings
    GoTo Meeting
    8.1
    400 Ratings
    Calendar integration00 Ratings8.0356 Ratings
    Meeting initiation00 Ratings8.4387 Ratings
    Integrates with social media00 Ratings7.7199 Ratings
    Record meetings / events00 Ratings8.1363 Ratings
    Slideshows00 Ratings8.1313 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Cisco Webex Support (discontinued) and GoTo Meeting
    Feature
    Cisco Webex Support (discontinued)
    -
    Ratings
    GoTo Meeting
    8.3
    369 Ratings
    Live chat00 Ratings8.3359 Ratings
    Audience polling00 Ratings8.1262 Ratings
    Q&A00 Ratings8.4286 Ratings
    Online Events Security
    Comparison of Online Events Security features of Cisco Webex Support (discontinued) and GoTo Meeting
    Feature
    Cisco Webex Support (discontinued)
    -
    Ratings
    GoTo Meeting
    8.1
    369 Ratings
    User authentication00 Ratings8.0331 Ratings
    Participant roles & permissions00 Ratings8.2355 Ratings
    Confidential attendee list00 Ratings8.2291 Ratings
    User Ratings
    Cisco Webex SupportGoTo Meeting
    Likelihood to Recommend
    9.7
    (11 ratings)
    8.2
    (442 ratings)
    Likelihood to Renew
    9.1
    (3 ratings)
    7.5
    (51 ratings)
    Usability
    7.0
    (1 ratings)
    4.9
    (35 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (2 ratings)
    Performance
    -
    (0 ratings)
    9.1
    (2 ratings)
    Support Rating
    1.0
    (3 ratings)
    7.6
    (52 ratings)
    Online Training
    -
    (0 ratings)
    7.3
    (3 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.9
    (8 ratings)
    Configurability
    -
    (0 ratings)
    4.5
    (2 ratings)
    Ease of integration
    -
    (0 ratings)
    3.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    9.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    4.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    10.0
    (1 ratings)