Citrix DaaS vs. Parallels Remote Application Server (Parallels RAS)

DaaS is ideal in large-scale environments that require centralized, secure management. Remote workforces at large organizations. Highly regulated industries like finance. It allows for easy security and monitoring over one aspect instead of multiple remote machines. DaaS is not ideal for organizations with small budgets due to the pricing and organizations with lousy network connectivity. This would make the end-user experience terrible.

Incentivized

Scenarios where time is a factor in having a solution in place and up and running safely and securely. Where there are older devices that ordinarily wouldn't be up to the task of running modern apps and services. Where users need to work away from the network, and security is a concern.

Incentivized

• All Management resources can now be installed on a single server. Reducing the overhead required to maintain a citrix environment.
• Granularity of the Delivery groups allow you to define allowing a remote user to connect to a random XenDesktop VM or individually assigning VMs to users.
• HDX RealTime Optimization Pack has stabilized some of the issues of utilizing all of the features of Skype for Business in a ZenDesktop VM.

Incentivized

• The printing driver is quite excellent, both in the Parallels Client and on the HTML5 client.
• Setup is incredibly easy; the default setup is very functional, and adding features is a breeze.
• Speed is very acceptable in general for end-users, the clients adapt quite well to the amount of bandwidth available, and features are available to adjust further.
• Automation through PowerShell is great.
• Support is usually quite fast and efficient.

Incentivized

• A single console to manage the environment.
• The configuration is a bit complicated and we have hired Citrix administrators. But it's a good solution.
• User profiles need improvement. They could use more stability and more functionality as well as user profile redirection.

Incentivized

• Licensing, our perpetual license was forcefully removed from us after 8 years without warning, causing a doubling of the price, after providing a signed sales quote for renewal through our VAR. Parallels sales team did not seem to care, and was willing to throw away a customer who used their services for nearly a decade, and throw our VAR under the bus.
• continued addition of new features for existing platforms, not just a focus on the hot new cloud offerings.

Incentivized

I would of given it a 10 but Citrix tech support is lacking.

Incentivized

The product is very useful and fairly easy to maintain. We enjoy the multiple additonal platforms we can now run our Windows only Client Server applications on, such as Macs, iPads, phones, etc. We also find that speed is improved for using this applications over a WAN, while it still FEELS like running the application locally.

Incentivized

From an end-user perspective, Citrix DaaS is ideal. No matter the device that the user connects with, the end user's experience is always the same. Desktop icons are there, along with the files. As a big name, Citrix allows for SAML authentication or a local account. End users do not need a beefy laptop to have a good experience in DaaS.

Incentivized

Parallels RAS was easy to setup, with great admin guides and resources. We especially liked the included Visio templates which made diagramming much easier. The reference deployment diagrams also simplified our deployment process. Our end users love Parallels RAS. Apps launch faster than Citrix, and the Parallels RAS client is far more reliable than Workspace.

Next to zero downtime

Incentivized

If there are any issues with Parallels - they are usually more about the server operating systems than Parallels itself. It would be rare for us to have any reason to take Parallels offline - we schedule a reboot on the servers at 3am to keep the O/S itself fresh, but again - it is not a Parallels issue. If individual users have any issues we ask them to completely log out of parallels - which ends their session - and then back in - and that typically resolves the issue right away.

Incentivized

The performance of XenDesktop is the best in the industry because of the fine-tuned protocol and years of updating. Overall, I don't think there is a better performer on the market. The question is if the added complexity of running XenDesktop is really worth the performance gain. While the latest version of XenDesktop is the easiest to deploy so far, it is still more challenging than the competitors.

Incentivized

I am giving Parallels 9/10 on this one because the only application that sometimes seems slow or has issues - is Microsoft Outlook. It is sometimes the result of a pop-up that may not show up in the published application (vs full desktop). Other than that - pages load very quickly - and it does not seem to slow down other applications that are running at the same time. Most of our users run Outlook, softphone and Teams locally - and published applications for everything else. When they do that - it is very solid.

Incentivized

The support is great when you get an engineer that knows what they are doing but getting that individual sometimes takes a while. Overall, they are professional and polite and competent in their knowledge. Sometimes the cases are open for an extended period of time which becomes very frustrating when dealing with critical issues.

Incentivized

Good support in place if required, very helpful when it comes to upgrades or any issues faced. The support team is knowledgeable, friendly, and quick to respond to issues The company also provides a range of online resources, including a
knowledge base, documentation, and forums, which can be helpful before raising a ticket

Incentivized

I was self trained

Incentivized

Online training isn't bad just an over view more then anything else.

Incentivized

Documentation is fair but sometimes a little difficult to follow

Incentivized

Take it slow and read the directions each step of the way. If you are not familiar with Citrix products, use a reseller or other experienced engineer to assist you in the setup of your environment

Incentivized

Overall, it was pretty simple compared to most other projects. Again, we had a strong familarity with the product so there was not much of a learning curve. Our 'biggest' issue is the end-user understanding of a 'local' application and a published application. For example - Online meetings need to run locally for camera/video to work smoothly so opening a link to a meeting from a published application continues to be an occasional issue.

Incentivized

Citrix Virtual Apps & Desktops is platform agnostic (we can use any underlying hypervisor technology) and really flexible for any use case. Using a golden image and provisioning it (with Machine Creation Services or Provisioning Services) is powerful and really straightforward, compared to the complexity in Microsoft RDS of maintaining a coherent farm, or the limitation of VMware Horizon to run on VMware Products.

Incentivized

Citrix has more bells and whistles within their product line, but we've actually been pleasantly surprised with the performance of Parallels Remote Application Server (Parallels RAS) vs our Citrix implementation. Citrix Netscaler has way more functionality than the Parallels Halb, but for the most part, we used none of that extra functionality and the Halb simplicity is refreshing. very little upkeep needed

Incentivized

Easily scalable

Incentivized

We added our Integrated Services Staff to parallels, with filtered, published applications - in a single afternoon. We added licensing and installed the desktop client software on multiple platforms both in the office and at remote sites all on the same day - and got remote users that had never used the product up and running - very quickly.

Incentivized

• Being able to easily add new use cases with minimal "re-work" to existing workspace delivered by the solution has been a great ROI value.
• The Security features that are built-in have made the solution a go-to for any remote access or vendor access requests the business has needed to continue projects and expedite digital initiatives.
• While the overall environment stability is excellent there is an increase in support team and end user training required which can "steal" time from admin and engineers.

Incentivized

• Our customers have had dramatic cost decreases due to no longer needing IT departments to work with our software.
• We've been able to charge more for our hosting services due to our customers saving money in the long run. Parallels Remote Application Server has more than paid for itself, and the increased income has gone right back into the business.
• Both our customers and our company have benefited from this transition.

Incentivized