Clarabridge (discontinued)

Clarabridge (discontinued)

Clarabridge (discontinued)

11 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Clarabridge (discontinued)	Score 10.0 out of 10	N/A	Clarabridge was a solution that helped users understand how customers and employees feel about a company without having to ask. It was acquired by Qualtrics, and its capabilities are now part of the Qualtrics product suite's capabilities.	N/A

Pricing

Clarabridge (discontinued)

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Clarabridge (discontinued)
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

—

More Pricing Information

Community Pulse
	Clarabridge (discontinued)
Considered Both Products	Clarabridge (discontinued) Verified User Anonymous Chose Clarabridge (discontinued) We moved to Zendesk as it allowed us to have everything we needed. We didn't face FB Jail, we were able to respond to IG, FB & Twitter DMs at all times. The analytics were a bit better and we were able to do NPS and CSAT attached through our Zendesk platform Incentivized Helpful? Brandon Johnson Human Resources Information System Analyst II Chose Clarabridge (discontinued) Clarabridge is far superior and the two truly can not be compared or spoken of in the same category. I would be open to the discussion of the many differences. Incentivized Helpful? Gino Abbate III, MBA Digital Marketing Analyst Chose Clarabridge (discontinued) Clarabridge's support team is better than anyone else in the industry. Incentivized Helpful?

Best Alternatives
	Clarabridge (discontinued)
Small Businesses	Sogolytics Score 9.0 out of 10
Medium-sized Companies	CustomerSuccessBox Score 9.5 out of 10
Enterprises	Verint Voice of the Customer Score 10.0 out of 10
All Alternatives	View all alternatives

User Ratings
	Clarabridge (discontinued)
Likelihood to Recommend	5.0 (0 ratings)
Likelihood to Renew	8.2 (0 ratings)

User Testimonials
	Clarabridge (discontinued)
Likelihood to Recommend	Call centers with heavy volumes can really benefit from Clarabridge. Incentivized Gino Abbate III, MBA Digital Marketing Analyst Read full review
Pros	Categorization: It is able to take the data and truly put into different categories based on what you create/ choose in the admin panel. Sentiment analysis: It creates a sentiment (which you can edit) for every single word in the survey. Customer Service: they are very quick and on point with requests and communicating new releases as well as training/ assistance. Incentivized Brandon Johnson Human Resources Information System Analyst II Read full review
Cons	User interface could be more intuitive. Incentivized Gino Abbate III, MBA Digital Marketing Analyst Read full review
Likelihood to Renew	Extensive featureset, great customer service. Jean-Marie Hoffelinck Advisor Online Communication Read full review
Alternatives Considered	Clarabridge is far superior and the two truly can not be compared or spoken of in the same category. I would be open to the discussion of the many differences Incentivized Brandon Johnson Human Resources Information System Analyst II Read full review
Return on Investment	SLA Fractures quite a bit especially when we were in FB Jail KPI not being met because of lack of publishing and responses Customer Service suffered from not having a way to DM everyone Incentivized Verified User Anonymous Read full review
ScreenShots