| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 ClickDesk | Score8.8 out of 10 | N/A | ClickDesk is an engagement platform offering live chat, video and social capabilities. ClickDesk also includes help desk functionality (ticket management, email support, alerts, etc.). | $16.99 per month |
 Freshchat | Score8.8 out of 10 | N/A | A solution to engage customers with smarter conversations on any channel, designed so support, marketing, sales, and even bots to have conversations at scale with customers. | $0 per month free for up to 10 agents |
| ClickDesk | Freshchat | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| ClickDesk | Freshchat | |
|---|---|---|
| Considered Both Products | Chose ClickDesk ClickDesk is offering top-notch services for clients to communicate and contact their customers on their phones or live with the complete and robust platform. I think it is best of all. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | Chose Freshchat We chose Freshchat because it integrates well with Freshdesk and we are able to experience seamless data exchange between the two apps. The other reason is because Freshchat is able to monitor events and measure website traffic, sorting out leads based on factors such as … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| ClickDesk | Freshchat | |||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Chat Analytics and Reports |
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| ClickDesk | Freshchat | |
|---|---|---|
| Likelihood to Recommend | 3.0 | 8.1 |
| Likelihood to Renew | - | 8.2 |
| Usability | - | 7.1 |
| Availability | - | 7.3 |
| Performance | - | 7.3 |
| Support Rating | - | 6.3 |
| Implementation Rating | - | 7.3 |
| Configurability | - | 4.5 |
| Contract Terms and Pricing Model | - | 4.5 |
| Ease of integration | - | 7.3 |
| Product Scalability | - | 4.5 |
| Professional Services | - | 4.5 |
| Vendor post-sale | - | 8.2 |
| Vendor pre-sale | - | 8.2 |
