TrustRadius: an HG Insights company

ClickDesk vs. Raiseaticket

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ClickDesk

    Score8.8 out of 10
    N/AClickDesk is an engagement platform offering live chat, video and social capabilities. ClickDesk also includes help desk functionality (ticket management, email support, alerts, etc.).

    $16.99

    per month

    Raiseaticket

    Score9 out of 10
    N/ARaiseaticket is a 100% free web-based helpdesk solution. The vendor says it has been developed by a team of experienced developers and infrastructure experts and is backed by insights from Customer Care leaders experienced in the Enterprise, Aviation, Contact Centre, Logistics, Government and Technology Industries. The system is built to service organizations of all sizes and can handle multi-team and multi-company web and email customer support operations. Simplicity is the ultimate in…N/A
    Pricing
    ClickDeskRaiseaticket
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    ClickDeskRaiseaticket
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details
    More Pricing Information
    Features
    ClickDeskRaiseaticket
    Incident and problem management
    Comparison of Incident and problem management features of ClickDesk and Raiseaticket
    Feature
    ClickDesk
    -
    Ratings
    Raiseaticket
    8.8
    3 Ratings
    Organize and prioritize service tickets00 Ratings9.53 Ratings
    Expert directory00 Ratings9.03 Ratings
    Subscription-based notifications00 Ratings8.53 Ratings
    ITSM collaboration and documentation00 Ratings8.03 Ratings
    Ticket creation and submission00 Ratings9.53 Ratings
    Ticket response00 Ratings8.53 Ratings
    Self Help Community
    Comparison of Self Help Community features of ClickDesk and Raiseaticket
    Feature
    ClickDesk
    -
    Ratings
    Raiseaticket
    9.0
    3 Ratings
    External knowledge base00 Ratings8.52 Ratings
    Internal knowledge base00 Ratings9.53 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of ClickDesk and Raiseaticket
    Feature
    ClickDesk
    -
    Ratings
    Raiseaticket
    7.0
    3 Ratings
    Customer portal00 Ratings7.53 Ratings
    IVR00 Ratings6.52 Ratings
    Social integration00 Ratings7.01 Ratings
    Email support00 Ratings6.93 Ratings
    Help Desk CRM integration00 Ratings7.03 Ratings
    User Ratings
    ClickDeskRaiseaticket
    Likelihood to Recommend
    3.0
    (6 ratings)
    9.0
    (3 ratings)