TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ClickDesk

    Score8.8 out of 10
    N/AClickDesk is an engagement platform offering live chat, video and social capabilities. ClickDesk also includes help desk functionality (ticket management, email support, alerts, etc.).

    $16.99

    per month

    Zendesk Chat

    Score8.5 out of 10
    N/AZendesk Chat (formerly Zopim) is a live chat tool developed by the Singaporean company also called Zopim, acquired by Zendesk in April 2014.

    $11.20

    per month

    Pricing
    ClickDeskZendesk Chat
    Editions & Modules
    No answers on this topic
    Lite
    $0
    per user
    Basic
    $14
    per user
    Advanced
    $25
    per user
    Premium
    $55
    per user
    Offerings
    Pricing Offerings
    ClickDeskZendesk Chat
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional DetailsThe pricing above is price per user per month. You will get a discount when you opt for annual payment.
    More Pricing Information
    Community Pulse
    ClickDeskZendesk Chat
    Considered Both Products
    ClickDesk
    Chose ClickDesk
    ClickDesk was good at what it did, but it doesn't have the holistic approach that Teams does. With Teams, you can not only chat and make calls, you can host webinars. You can see when people have read your messages to see if they are ignoring you or not. Screen sharing is a …
    Incentivized
    Chose ClickDesk
    The overall benefits provided by ClickDesk are very good. We started our journey with ClickDesk by understanding the pricing variation. We choose ClickDesk to continue to find if it is ideal for our business and finally discovered that it's our right choice to continue. The …
    Incentivized
    Zendesk
    Chose Zendesk Chat
    I like about Zopim is that it has numerous devices and choices. I like the way that you can associate with other individuals, inside and remotely. Also, I like that I can redo my notices. It coordinates with significantly other joint effort and the workplace instruments I …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    User Ratings
    ClickDeskZendesk Chat
    Likelihood to Recommend
    3.0
    (6 ratings)
    9.0
    (18 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    8.4
    (3 ratings)