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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Clicktools

    Score10 out of 10
    N/AClicktools is a cloud-based survey software. It enables business users to collect information through surveys, call scripts, and web forms; automatically centralize the data in CRM; and act on those insights to increase loyalty. The program is offered by Callidus Cloud, which in turn was acquired by SAP in 2017 when the companies formed a strategic partnership.N/A

    SurveyMonkey

    Score8.2 out of 10
    N/ASurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer focused marketing.

    $99

    per month

    Pricing
    ClicktoolsSurveyMonkey
    Editions & Modules
    No answers on this topic
    Team Advantage
    $25
    per month (billed annually) per user (starting at 3 users)
    Team Premier
    $75
    per month (billed annually) per user (starting at 3 users)
    Standard Monthly
    $99
    per month
    Individual Plan - Advantage Annual
    $468
    per year
    Individual Plan - Premier Annual
    $1,428
    per year
    Offerings
    Pricing Offerings
    ClicktoolsSurveyMonkey
    Free Trial
    YesNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    ClicktoolsSurveyMonkey
    Considered Both Products
    SAP
    Chose Clicktools
    Generally, I prefer simpler tools like SurveyMonkey and even Google Forms because those are the type of surveys I typically need. ClickTools gets the job done, and as you become more familiar with the tool, you can rip out surveys much quicker. Steep learning curve with more …
    Incentivized
    Chose Clicktools
    SurveyMonkey and Wufoo are quite simple in their approach. They do allow a quick way to create forms, but Clicktools integration into Salesforce is what sets them apart. There's no third party tools and plugins to make this happen like the other vendors. A direct connection …
    Incentivized
    Chose Clicktools
    We have used SurveyMonkey and SurveyGizmo, before switching to Clicktools. I would say all the systems were quite comparable in their survey collection, basic data visualization capabilities (at least 3 years ago). The reason we switched to Clicktools was to integrate survey …
    Incentivized
    Chose Clicktools
    The Salesforce automation is the key for me on why I converted from SurveyMonkey to Clicktools! I see that SurveyMonkey now offers this as well! Two years ago, it did not.
    Incentivized
    Chose Clicktools
    We used to use a paid version of SurveyMonkey - the two products really don't compare. We had difficulty with logic and syncing the answers within our CRM system. We no longer have this problem.
    Incentivized
    Chose Clicktools
    SurveyMonkey doesn't have the mapping ability of Clicktools, it's limited in what objects you can map to. GetFeedback looks great but it has limitations around language and deployment methods.
    Incentivized
    Chose Clicktools
    Cheaper solution with more Salesforce integration capabilities. SurveyMonkey wasn't quite as advanced as Clicktools was at the time we made the switch. Now we can fully customize Salesforce and pull specific data elements from a survey and populate them into any Salesforce …
    Chose Clicktools
    Secure, integrated with Salesforce and allows for better graphics that can be presented to customers. It produces a valuable tool for our sales team by collecting data and turning it into something that is comprehensive and easy to navigate and fun to look at, vs numbers and …
    Incentivized
    Chose Clicktools
    Clicktools is best compatible tool with Salesforce.
    Incentivized
    Chose Clicktools
    Clicktools' deep integration with SFDC and the existing template for building and executing an end-to-end NPS program was the deciding factor when evaluating survey products. The NPS project initiated our product search, and Clicktools offered considerable experience and …
    Incentivized
    Chose Clicktools
    The integration to Salesforce was key but we like the reporting on SurveyMonkey better.
    Incentivized
    Chose Clicktools
    I used Zoomerang before Clicktools. The only reason I use either one is because Salesforce integrates with this tool.
    Incentivized
    Chose Clicktools
    Price was the main factor. When we were talking to survey companies, a lot of them were really big about the robust features they could offer. We did not need robust features - we just needed to send surveys and integrate them with SFDC. It was hard to find a company that …
    Chose Clicktools
    The SF integration. We were also switching from Zoomerang amid a contract so we got a really good price for a couple years (which was largely a part of it).
    SurveyMonkey, Inc
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    ClicktoolsSurveyMonkey
    Survey Format & Appearance
    Comparison of Survey Format & Appearance features of Clicktools and SurveyMonkey
    Feature
    Clicktools
    8.3
    14 Ratings
    SurveyMonkey
    8.6
    72 Ratings
    Survey templates7.011 Ratings9.171 Ratings
    Themes8.912 Ratings6.764 Ratings
    Custom logo/branding8.914 Ratings10.063 Ratings
    Survey Content
    Comparison of Survey Content features of Clicktools and SurveyMonkey
    Feature
    Clicktools
    8.9
    16 Ratings
    SurveyMonkey
    8.6
    74 Ratings
    Changes to live survey8.916 Ratings7.458 Ratings
    Question design help8.914 Ratings9.168 Ratings
    Multiple question types8.916 Ratings9.174 Ratings
    Survey Logic
    Comparison of Survey Logic features of Clicktools and SurveyMonkey
    Feature
    Clicktools
    8.0
    13 Ratings
    SurveyMonkey
    8.4
    68 Ratings
    Survey logic flexibility8.013 Ratings8.468 Ratings
    Survey Reporting & Analytics
    Comparison of Survey Reporting & Analytics features of Clicktools and SurveyMonkey
    Feature
    Clicktools
    9.5
    16 Ratings
    SurveyMonkey
    10.0
    74 Ratings
    Response tracking9.914 Ratings10.073 Ratings
    Data export9.915 Ratings10.070 Ratings
    Standard reports9.013 Ratings10.073 Ratings
    Custom reports9.911 Ratings10.060 Ratings
    Analytics9.011 Ratings9.961 Ratings
    Survey Administration & Security
    Comparison of Survey Administration & Security features of Clicktools and SurveyMonkey
    Feature
    Clicktools
    8.9
    14 Ratings
    SurveyMonkey
    10.0
    63 Ratings
    Access controls8.914 Ratings10.063 Ratings
    Compliance9.06 Ratings10.054 Ratings
    Survey Distribution
    Comparison of Survey Distribution features of Clicktools and SurveyMonkey
    Feature
    Clicktools
    9.0
    6 Ratings
    SurveyMonkey
    9.9
    44 Ratings
    Vendor-offered crowdsourcing10.01 Ratings9.929 Ratings
    Respondent restrictions8.06 Ratings10.042 Ratings
    User Ratings
    ClicktoolsSurveyMonkey
    Likelihood to Recommend
    8.9
    (28 ratings)
    10.0
    (107 ratings)
    Likelihood to Renew
    9.0
    (12 ratings)
    9.0
    (26 ratings)
    Usability
    8.2
    (4 ratings)
    9.9
    (38 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Performance
    8.0
    (2 ratings)
    6.0
    (1 ratings)
    Support Rating
    8.8
    (6 ratings)
    9.4
    (35 ratings)
    Online Training
    7.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.6
    (5 ratings)
    10.0
    (2 ratings)
    Configurability
    7.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    7.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    7.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    9.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.0
    (1 ratings)
    -
    (0 ratings)