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CloudCall vs. Dialpad Support

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CloudCall

    Score10 out of 10
    N/ACloudCall is a telephony and VoIP software solution from the British company of the same name (formerly SYNETY).

    $15

    per month per user

    Dialpad Support

    Score9 out of 10
    N/ADialpad Ai Contact Center is an inbound or outbound call center platform and solution, that helps companies connect with customers across all channels and skip the repetitive questions, retaining reviewable conversations and context history.

    $80

    per month per user

    Pricing
    CloudCallDialpad Support
    Editions & Modules
    Pro Edition
    $15
    per month per user
    Advanced Edition
    $25
    per month per user
    Essentials
    $80
    per month per user
    Advanced
    $115
    per month per user
    Premium
    $150
    per month per user
    Offerings
    Pricing Offerings
    CloudCallDialpad Support
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeRequiredNo setup fee
    Additional Details
    More Pricing Information
    Features
    CloudCallDialpad Support
    Cloud PBX
    Comparison of Cloud PBX features of CloudCall and Dialpad Support
    Feature
    CloudCall
    8.3
    3 Ratings
    Dialpad Support
    -
    Ratings
    Hosted PBX8.03 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)8.03 Ratings00 Ratings
    User templates9.02 Ratings00 Ratings
    Call reports9.03 Ratings00 Ratings
    Directory of employee names7.53 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of CloudCall and Dialpad Support
    Feature
    CloudCall
    8.3
    3 Ratings
    Dialpad Support
    -
    Ratings
    Answering rules9.03 Ratings00 Ratings
    Call recording9.53 Ratings00 Ratings
    Call park7.53 Ratings00 Ratings
    Call screening7.53 Ratings00 Ratings
    Message alerts8.03 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of CloudCall and Dialpad Support
    Feature
    CloudCall
    7.5
    3 Ratings
    Dialpad Support
    -
    Ratings
    Video conferencing7.52 Ratings00 Ratings
    Audio conferencing8.03 Ratings00 Ratings
    Video screen sharing7.01 Ratings00 Ratings
    Instant messaging7.53 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of CloudCall and Dialpad Support
    Feature
    CloudCall
    8.8
    3 Ratings
    Dialpad Support
    -
    Ratings
    Mobile app for iOS8.53 Ratings00 Ratings
    Mobile app for Android9.01 Ratings00 Ratings
    Contact Center Software
    Comparison of Contact Center Software features of CloudCall and Dialpad Support
    Feature
    CloudCall
    -
    Ratings
    Dialpad Support
    8.2
    34 Ratings
    Agent dashboard00 Ratings8.534 Ratings
    Validate callers00 Ratings8.632 Ratings
    Outbound response00 Ratings8.932 Ratings
    Call forwarding00 Ratings8.933 Ratings
    Click-to-call (CTC)00 Ratings8.531 Ratings
    Warm transfer00 Ratings8.030 Ratings
    Predictive dialing00 Ratings7.223 Ratings
    Interactive voice response00 Ratings8.228 Ratings
    REST APIs00 Ratings7.115 Ratings
    Call scripts00 Ratings8.025 Ratings
    Call tracking00 Ratings8.030 Ratings
    Multichannel integration00 Ratings8.322 Ratings
    CRM software integration00 Ratings8.422 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of CloudCall and Dialpad Support
    Feature
    CloudCall
    -
    Ratings
    Dialpad Support
    8.4
    34 Ratings
    Inbound call routing00 Ratings7.933 Ratings
    Omnichannel inbound routing00 Ratings8.417 Ratings
    Recording00 Ratings8.632 Ratings
    Quality management00 Ratings8.628 Ratings
    Call analytics00 Ratings8.632 Ratings
    Historical reporting00 Ratings8.631 Ratings
    Live reporting00 Ratings8.929 Ratings
    Customer surveys00 Ratings7.415 Ratings
    Customer interaction analytics00 Ratings8.321 Ratings
    User Ratings
    CloudCallDialpad Support
    Likelihood to Recommend
    8.5
    (3 ratings)
    8.7
    (35 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.1
    (3 ratings)
    Usability
    -
    (0 ratings)
    8.2
    (15 ratings)
    Support Rating
    10.0
    (1 ratings)
    -
    (0 ratings)