TrustRadius: an HG Insights company

CloudRadial vs. Freshdesk Omni

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CloudRadial

    Score6.4 out of 10
    N/ACloudRadial is a client portal and account management solution for MSPs and Microsoft CSPs. CloudRadial aims to transform the ticketing portal of the past into a modern MSP customer experience with a white-labeled experience that provides Ticketing, Client Training, Service Catalog, Reporting, vCIO Planning, Dashboards, QBR Automation, and Assessments.

    $95

    per month up to 100 users

    Freshdesk Omni

    Score9.5 out of 10
    N/AFreshdesk Omni is an AI-powered, comprehensive solution for offering customers seamless experiences today and in the future.

    $35

    per month per agent

    Pricing
    CloudRadialFreshdesk Omni
    Editions & Modules
    Starter
    $95
    per month up to 100 users
    Professional
    starting at $195
    per month starting at 250 users (no limit)
    Enterprise
    starting at $695
    per month starting at 1000 users (no limit)
    Growth
    $29
    per month (billed annually) per agent
    Pro
    $69
    per month (billed annually) per agent
    Enterprise
    $109
    per month (billed annually) per agent
    Offerings
    Pricing Offerings
    CloudRadialFreshdesk Omni
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    CloudRadialFreshdesk Omni
    Incident and problem management
    Comparison of Incident and problem management features of CloudRadial and Freshdesk Omni
    Feature
    CloudRadial
    -
    Ratings
    Freshdesk Omni
    8.5
    1 Ratings
    Organize and prioritize service tickets00 Ratings9.11 Ratings
    Expert directory00 Ratings9.11 Ratings
    Subscription-based notifications00 Ratings7.31 Ratings
    Ticket creation and submission00 Ratings8.21 Ratings
    Ticket response00 Ratings9.11 Ratings
    Self Help Community
    Comparison of Self Help Community features of CloudRadial and Freshdesk Omni
    Feature
    CloudRadial
    -
    Ratings
    Freshdesk Omni
    9.1
    1 Ratings
    External knowledge base00 Ratings9.11 Ratings
    Internal knowledge base00 Ratings9.11 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of CloudRadial and Freshdesk Omni
    Feature
    CloudRadial
    -
    Ratings
    Freshdesk Omni
    7.3
    1 Ratings
    Customer portal00 Ratings9.11 Ratings
    IVR00 Ratings7.31 Ratings
    Social integration00 Ratings4.51 Ratings
    Email support00 Ratings7.31 Ratings
    Help Desk CRM integration00 Ratings8.21 Ratings
    User Ratings
    CloudRadialFreshdesk Omni
    Likelihood to Recommend
    -
    (0 ratings)
    7.3
    (1 ratings)
    Usability
    -
    (0 ratings)
    8.2
    (1 ratings)